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Help Desk Specialist II
Job Description
Quick Link
https://llcc.peopleadmin.com/postings/6733Position Title
Help Desk Specialist IIFull Time or Part Time
Full TimeMonths Worked Per Year
12
Hours Worked Per Week
40
Work Schedule
Monday – Friday 8:00 AM -5:00 PM
Remote Work Availability
NoJob Description Summary
Come join LLCC’s IT team! We are searching for a Help Desk Specialist II to provide technical support and informal training to end users; conduct remote installations and troubleshoot malfunctions; and coordinate work with other IT departments. Enjoy paid spring & winter breaks and 10 vacation days a year when you join our team!
As a staff member at LLCC, you can look forward to 23 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break; 12 Fridays off in the summer; and 2 personal days, 15 sick days, and starting with 10 vacation days per year. LLCC staff, their spouse and qualified dependent children are eligible to use the tuition waiver on credited courses. LLCC is a positive, team-oriented environment supportive of staff development. Experience success at LLCC! View all the benefits our employees have on our website.
Starting salary is likely to be between $45,364 – $58,837 per year with an excellent benefits package. The person hired into this position will be placed within this range based on education, training, experience, and skills.
LLCC strives to create an inclusive workplace and environment for our students, faculty, and staff. We are seeking applicants from all backgrounds and experiences to ensure we create a diverse workforce and learning environment.
As a staff member at LLCC, you can look forward to 23 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break; 12 Fridays off in the summer; and 2 personal days, 15 sick days, and starting with 10 vacation days per year. LLCC staff, their spouse and qualified dependent children are eligible to use the tuition waiver on credited courses. LLCC is a positive, team-oriented environment supportive of staff development. Experience success at LLCC! View all the benefits our employees have on our website.
Starting salary is likely to be between $45,364 – $58,837 per year with an excellent benefits package. The person hired into this position will be placed within this range based on education, training, experience, and skills.
LLCC strives to create an inclusive workplace and environment for our students, faculty, and staff. We are seeking applicants from all backgrounds and experiences to ensure we create a diverse workforce and learning environment.
Required Qualifications
- High school diploma or equivalent.
- Strong telephone communication and troubleshooting skills.
- Ability to work closely with technical staff and translate technical jargon into simplified terms for the end-user to understand.
- Broad knowledge of a wide range of technologies used by students and employees including computer hardware, software-especially Office, telephone, etc.
Employment is contingent upon the successful completion of a criminal background check and drug-screen.
Preferred Qualifications
- Associate degree.
Position Salary
Starting salary is likely to be between $45,364 - $58,837 per year with an excellent benefits package.Open Date
06/01/2023Open Until Filled
YesSpecial Instructions to Applicants
This position will be open until filled; however, applications must be received by Sunday, June18, 2023 to be considered during the initial review window.
Interviews for this position are anticipated to be June 27 & June 28 with anticipated start date of August 7.
If you have a college degree or credits, please upload copies of your transcripts to your application along with a cover letter and resume. Photocopies of transcripts are acceptable to be uploaded. Please redact (black out) any personal information such as age, gender and Social Security Number from your transcripts or other documents you intend to share with us before you upload them to your application.
Interviews for this position are anticipated to be June 27 & June 28 with anticipated start date of August 7.
If you have a college degree or credits, please upload copies of your transcripts to your application along with a cover letter and resume. Photocopies of transcripts are acceptable to be uploaded. Please redact (black out) any personal information such as age, gender and Social Security Number from your transcripts or other documents you intend to share with us before you upload them to your application.
If you do not have transcripts to upload at the time of submission, please mail them to the address below and instead upload a Word document as your transcripts that indicates you will have transcripts sent directly to us. Please contact the Human Resources office at 217-786-2752 if you have any questions.
Lincoln Land Community College
ATTN: Human Resources
P.O. Box 19256
Springfield, IL 62794
Description of Job Duty
Provide technical support via phone, email, remote assistance or face-to-face to end users.
Essential Duty?
YesDescription of Job Duty
Document, in detail, all help desk tickets in online database software.
Essential Duty?
YesDescription of Job Duty
Monitor HD queues for SLA compliance.
Essential Duty?
YesDescription of Job Duty
Maintain accounts on Multifunction Printers
Essential Duty?
YesDescription of Job Duty
Configure and maintain fleet of mobile carts and laptops.
Essential Duty?
YesDescription of Job Duty
Install peripherals and software remotely.
Essential Duty?
YesDescription of Job Duty
Troubleshoot malfunctioning computer-based hardware, software and related systems as needed.
Essential Duty?
YesDescription of Job Duty
Provide informal training to customers while supporting their technology
Essential Duty?
YesDescription of Job Duty
Keep current with existing and emerging technologies via the Internet, training, trade magazines and trade shows
Essential Duty?
YesDescription of Job Duty
Perform other duties as assigned
Essential Duty?
NoDescription of Job Duty
Assist in the college planning and assessment program by developing annual work unit objectives that impact long-range priority goals.
Essential Duty?
NoRequire Applicants to submit references for this position?
YesMinimum number of references
3Applicant Special Instructions
Please provide the names of three people with whom you have worked or trained who have knowledge of your work-related abilities. Relatives are not acceptable references. Please include at least one current or previous supervisor.
*Please mention you saw this ad on AcademicJobs.*
