SUMMARY

This position will perform a wide variety of specialized and complex clerical support duties to support the administration of the Houston Community College Police Department.  It will provide operational support to keep the department functioning smoothly and efficiently by assisting with all Police Department initiatives (i.e., fleet services, telecommunications, equipment, etc.).  This position will assist with implementation of department activities and services which enhance security access and control. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

1. Support the Police Department’s daily operations by assessing, monitoring and resolving issues and concerns, and ensuring compliance with security access and parking control processes and procedures district-wide;
2. Collaborate with Police Coordinator to audit, update and maintain Police Department asset database, including but not limited to, tracking issuance of equipment, department vehicle maintenance and driver compliance;
3. Responsible for auditing, updating and maintaining department records and databases using Records Management System, and coordinating compliance activities with Training Division regarding State and Local certification compliance and course material development in accordance with Texas Commission on Law Enforcement (TCOLE) and federal regulations;
4. Support Police Telecommunications daily operations including, but not limited to, accessing and filing information through local, state and federal databases in accordance with HCC and CJIS standards and providing excellent customer service;
5. Provide daily clerical support, to include, normal office processes; use of various communication methods (email, phone, in-person, etc.) to address or resolve questions and concerns brought forth by students, staff or community members;
6. Assist with Police Department projects and priorities which may include cross-training, supporting multi-modal communications, service integrations and other department initiatives; and
7. Manage, update and maintain department information on social media sites used by the department.

Compensation

The general compensation range for this position is $36,000.00 to $48,000.00

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above.  The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

Associate’s degree required; Bachelor’s degree preferred.  Two (2) years directly related work experience may be substituted in lieu of degree.

EXPERIENCE

Two (2) years of increasingly responsible administrative work with the public; preferably in a government agency required.

KNOWLEDGE, SKILLS AND ABILITIES

1. Demonstrated ability to use computer and related software programs to support primary functions of the department (i.e., CrimeStar, Watchguard body camera, Tyler Electronic Ticketing System, Web Authoring, etc.);
2. Employees in this position may be scheduled to work holidays, nights and/or weekends, and able and willing to adjust scheduled work days and hours to meet department needs;
3. Able to interact effectively with a wide range of personalities; requiring diplomacy and tact;
4. Able to maintain confidentiality and use discretion in handling matters, materials and information;
5. Able to establish and maintain effective working relationships with co-workers and staff from other agencies, and the general public;
6. Able to define problems, collect data, establish facts and draw valid conclusions;
7. Able to function in stressful circumstances;
8. Able to multitask, coordinate simultaneous mental, manual and visual activities in a fast-paced and accurate manner;
9. Able to communicate effectively with a diverse population; and
10. Able to exercise proper judgement in interpreting and adapting guidelines, such as policies, regulations and precedents.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

This position requires the satisfactory completion of a detailed work history and criminal background investigation by law enforcement to determine an applicant’s ability to meet minimum Texas Commission on Law Enforcement (TCOLE) qualifications

Per HCC Police C: 4.7 Drug and Alcohol Free Workplace, a drug and/or alcohol test is required if a conditional job offer is made.