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Technology Experience Specialist Senior

Job Description

How to Apply

A cover letter and resume are required. The cover letter must be page one of your resume and should:

1. Specifically, outline the reasons for your interest in the position
2. Outline your particular experience that directly relate to this position

Who We Are

The College of Literature, Science, and the Arts (LSA) Technology Services organization is looking for you to join our Support Services organization. Support Services is a part of LSA Technology Services. We primarily work in person on UofM's Ann Arbor Campus with options for remote work. Our goal is to provide delightful customer experiences with every customer interaction while also resolving technical support requests and incidents. We are a customer service organization committed to providing exceptional technology support experiences. Join our team and you will be a member of the largest college within the University of Michigan, engaging with the Leaders and Best in research and education!

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

  • Generous time off and parental leave
  • Options available for a remote work schedule
  • A retirement plan that provides two-for-one matching contributions with immediate vesting
  • Many choices for comprehensive health insurance
  • Dental, vision and life insurance
  • Long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses
  • Paid professional development opportunities

Responsibilities*

  • Provide delightful technology support experiences  to faculty, staff, and students
  • Troubleshoot, evaluate, and solve technology requests and incidents
  • Support requests by phone, chat, walk-in, and email
  • Modify support articles to maintain our internal knowledge base
  • Train and mentor fellow staff members on best practices
  • Act as the team's example of best practices and workflows

Required Qualifications*

  • Bachelor's degree in a related field or equivalent combination of education, certification, and experience.
  • Minimum of 2 years of service desk and technical support experience in Windows & MacOS computing environments, identity & access management, and software troubleshooting.
  • Successful implementation of new processes within a team or organization.
  • Minimum 1 year experience in the training and mentorship of others. This can be in the form of a peer leader, technical lead, or supervisor.
  • Experience handling customer feedback and self-improvement opportunities.
  • Excels in self-guided professional development.
  • Demonstrated ability to work in a team environment, shares successes and failures of a team, and looks for ways to improve the team.
  • Working knowledge of Active Directory in the management of users, hardware assets and server space.

Additional Information

The target salary range for the position is $60,000 to 63,000.

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

 

To learn more about diversity, equity, and inclusion in LSA, please visit lsa.umich.edu/lsa/dei.

 

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.

 

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

*Please mention you saw this ad on AcademicJobs.*

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