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Client Services Representative

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North Carolina State University

Job Description

Posting Number

PG193314SP

Internal Recruitment

No

Working Title

Client Services Representative

Anticipated Hiring Range

$34,000 - $36,000

Work Schedule

Monday - Friday; 8:00 am - 5:00 pm

Job Location

Raleigh, NC

Department

CVM Teaching Hospital

About the Department

The Veterinary Health Complex provides tertiary care for a wide variety of animal species and serves as an environment for training veterinary students, specialty training for interns and residents, and conducting clinical research. To learn more about the Veterinary Health Complex, visit https://cvm.ncsu.edu/tag/veterinary-health-complex/.

Essential Job Duties

The Client Services Representatives position provides customer service to Veterinary Health Complex (VHC) clients and acts as the first point of contact for all potential and current clients.

The Client Services Representative position ensures excellent customer service to current and potential clients as well as referring veterinarians to the Emergency Room.

Primary duties include, but are not limited to:
  • Checking in clients, answering phone calls, making appointments, and processing deposits and payments;
  • Working closely with internal and external clients as well as referring veterinarians to answer any questions or concerns;
  • Taking detailed consult and referral information from referring veterinarians;
  • Ability to multi-task and manage multiple incoming phone lines is crucial to this position.

Other Responsibilities

Other duties as assigned.

Minimum Experience/Education

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Other Required Qualifications

  • Knowledge of MS Office products, email, fax, and copy machines;
  • Previous client service experience in a veterinary or medical setting;
  • Excellent verbal and written communication skills;
  • Strong organizational skills.

Preferred Qualifications

  • Client services experience in a veterinary setting.

Required License or Certification

N/A

Valid NC Driver's License required

No

Commercial Driver's License Required?

No

Job Open Date

05/30/2023

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

06/06/2023

Notice to Applicants

Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume.”

Special Instructions

If you upload a resume, please make sure that the work history listed on your application is identical to the work history listed on your application.

Position Number

00044059

Position Type

SHRA

Position Classification Band Title

Administrative Support Specialist

Position Classification Band Level

Journey

Position Classification Salary Range

$31,200 - $53,083

Salary Grade Equivalency

GN11

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.0

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position

No

Is this position partially or fully funded on ARRA stimulus monies?

No

Department Id

192001 - CVM Teaching Hospital

AA/EEO

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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