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Financial Aid Associate
Job Description
The purpose of this position is to provide general receptionist and clerical support to the Financial Aid Department.
Key Measurable Expectations
- Provide exceptional customer service to students, the general public, and College personnel;
- Use appropriate telephone etiquette as calls are received and/or re-directed;
- Respond to student inquiries and requests;
- Explain financial aid programs; procedures, and requirements to students;
- Assist students with financial aid application process;
- Review documents for completeness and accuracy;
- Review and order financial aid forms for accuracy;
- Assist with sending/receiving FAX mail;
- Maintain copier, printer(s), and fax machines;
- Order and maintain office supplies;
- Order and maintain U.S. Department of Education, IL state, and financial aid office forms;
- Monitor lobby computers and assist students with electronic FAFSA completion and student loan procedures;
- Assist in training and monitoring student worker(s).
Minimum Qualifications:
- High school graduate supplemented by office technology course work;
- Six months experience in office environment;
- Strong customer service skills;
- Microsoft Word experience;
- Detail oriented;
- Ability to be flexible and manage priorities in a multitask environment
Preferred Qualifications
- Associate Degree;
- Experience with Excel, PowerPoint, Access, Lotus Notes, Image Now and internet
Physical Demands
Work Hours
Monday-Friday, 8:00-4:30 , Some Evenings
Open Date
05/11/2023
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
EEO Statement
Lewis & Clark Community College is an Equal Opportunity Employer and Affirmative Action Employer. In compliance with the Americans with Disabilities Act, LCCC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. It is also the policy of the College to prohibit any form of harassment based on an individual’s protected status, such as gender, color, race, ancestry, religion, national origin, age, disability, marital status, veteran status, citizenship status, sexual orientation or other protected group status as defined by law. If interested, please contact the Human Resource Department, Erickson Hall – Room 107.
Compliance
n compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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