Essential Job Duties and Responsibilities:

• Demonstrate ability to work in a fast-paced environment with a strong attention to detail.
• Provide exceptional customer service over the phone, email, chat, virtual meetings and face-to-face to students and their families.
• Analyze, explain and advise on all aspects of financial aid to students and families.
• Receive and process student paper work using multiple forms of computer/office equipment while ensuring accurate data management.
• Actively and comprehensively problem solve while assisting students, parents, and staff with questions concerning the financial aid process and general WCC procedures.
• Attend financial aid meetings and workshops as approved by the Director of Financial Aid.
• Perform other duties as assigned by the supervisor.

Hours/Schedule: This is a part time position that will not exceed 20 hours per week. The schedule may include some evenings until 7:00pm and occasional Saturday shifts.

Work Environment: On Campus, fast-paced and high-demand.

Minimum Required Knowledge, Skills and Abilities:

• Equivalent of two (2) years full time successful work experience with one (1) year of customer service experience.
• Must be responsible, dependable, attentive to detail, and resourceful.
• Possess and demonstrate a “can do” attitude and a willingness to learn in a rapidly changing environment.
• Must have excellent data entry skills including accurate input of data.
• Ability to work in a high demand and fast paced environment.
• Strong technology skills and able to multitask between several computer programs to efficiently serve students.
• Ability to organize own workload and to work independently.
• Possess conflict resolution skills and experiences.
• Ability to appropriately handle confidential matters.
• Strong interpersonal and communication skills to deal effectively with the various community and college publics.
• Ability to use internet browsers, email and web searches.
• Ability in English usage and spelling, basic math, proofreading, filing and telephone etiquette.
• Ability to work some evenings until 7:00pm and occasional Saturday shifts.
• Demonstrated ability in various computer applications and operating systems, which may include Microsoft Office, Google, Zoom, GoToMeeting, etc.

Additional Preferred Qualifications:

• College credits.
• Experience with computer operation on a Client/Server system.

05/30/2023

Yes

Please complete all sections of the application and submit required documents.

Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.

Washtenaw Community College seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve our diverse community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating an inclusive, welcoming environment.

Washtenaw Community College is an Affirmative Action/Equal Opportunity Employer.

$15.45