Details

Posted: 28-May-23

Location: New Brunswick, New Jersey

Salary: Open

Categories:

Other Staff/Administrative
Staff/Administrative

Internal Number: 202150

Position Summary:

The Program Coordinator II is a is a member of the Contact Center within the division of Enrollment Management and has responsibility for assisting with and overseeing the duties typically associated with recruiting and enrolling the entering class. These duties include but are not limited to travel for recruitment; review of admissions applications, and calling potential students. The incumbent will assist with developing and implementing all initiatives associated with the daily operations of the Contact Center, including, but not limited to answering phones, electronic communications, call campaigns, status/data checks, troubleshooting application issues, as well as assisting with the implementation of a comprehensive training program for students. The person in this position will also assist with the supervision of 20-25 student workers.
The Program Coordinator II in the Contact Center is responsible for assisting in the day-to-day operations of the Rutgers University–Camden Contact Center. The Contact Center answers approximately 4,000 calls per month for the offices of Admissions, Financial Aid, Registrar and Student Accounting and currently employs approximately 20 students. This position is also responsible for reviewing approximately 50-60 admissions applications per week and recruitment within the state of New Jersey.
The Contact Center Program Coordinator II must be (but not be limited to) the following:

• An effective communicator (Verbal and Written)
• Customer Service Driven
• Punctual
• Tech Savvy
• Organized
• Willing to learn various systems/ quick learner

Minimum Education and Experience:

• Requires a bachelor's degree in a related field or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of university admissions and administrative functions. 

City: Camden

State: NJ

Physical Demands and Work Environment:

Must be able to lift at least 25lbs.

Salary: Starting salary will be commensurate with qualifications and experience, within university policy and salary schedules, as well as departmental budgets.

Posting Number: 23ST1438

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About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.
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