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Assistant Manager, Financial Service Center

Job Description

Position Number:

101273

Title:

Assistant Manager

Functional Title:

Assistant Manager, Financial Service Center

Category Status:

33-Exempt Regular

Applicant Search Category:

Staff

University Authorized FTE:

1.000

Unit:

VPF-CON-Student Financial Services & Cashiering

Campus/College Information:

Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.

Position Summary/Purpose of Position:

The Assistant Manager of The Student Financial Service Center acts as an integral liaison between Office Student Financial Services & Cashiering (SFSC) and other departments both within and external to the campus. The incumbent will handle the Financial Services Center’s daily business needs in conjunction with upper management of the department.

Duties include supervising the Financial Service Center, maintaining staffing and knowledge base of both the service center staff, the Office of Student Financial Aid systems, and the Office of the Registrar. This is to include providing training and ongoing coaching and mentoring for employees and ensuring quality and timeliness of customer service.

Minimum Qualifications:

Education:
A Bachelor’s Degree or an equivalent combination of education and / or experience.

Experience:
  • Minimum of three (3) years of experience in a customer service setting, with preference to that of a higher education setting.
  • At least one (1) year of supervisory experience.

Knowledge, Skills, and Experience:
  • Organizational skills, attention to detail, excellent written and oral communication skills.
  • Analytical skills with the ability to explain both simple and complex financial issues to customers.
  • Comfortable with public speaking.
  • Ability to work effectively and respectfully with students, staff and faculty from diverse cultures, backgrounds and identity groups.
  • Demonstrated ability to work under pressure and sustain a high level of professionalism. 
  • Proficiency in Microsoft Office applications, particularly MS Word, PowerPoint, and Excel.

Preferences:

Preferences:
Experience in a higher education A/R business setting is desirable.

Additional Information:

Target Hiring range $59,360 – $74,200. The salary range will be commensurate to the experience level of the applicant.

Job Risks

Not Applicable to This Position

Physical Demands

The ability to lift boxes for large mailings and filings (aprox. 50 lbs.), general office environment and stress associated with constant deadlines and with upset customers in stressful financial situations.

Posting Date:

05/26/2023

Open Until Filled

Yes

Best Consideration Date

06/16/2023

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

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