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Senior I.T. Coordinator
Job Description
Position Number:
108185Title:
CoordinatorFunctional Title:
Senior I.T. CoordinatorCategory Status:
33-Exempt RegularApplicant Search Category:
StaffUniversity Authorized FTE:
1.000Unit:
ENGR-Engineering Information TechnologyCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Position Summary/Purpose of Position:
The A. James Clark School of Engineering’s Department of Engineering Information Technology (EIT) at the University of Maryland, College Park, is looking for a Senior IT Coordinator to support the Clark School of Engineering and the Math and Physics Departments from the College of Computer, Mathematical, and Natural Sciences, which includes 15 buildings, 250+ staff, and 1400+ faculty, in a multi-vendor environment. The Senior IT Coordinator’s primary responsibility is to research, identify, compile, and recommend IT solutions that address existing issues, as well as to effect potential improvements in both the internal and external computing environments for the Engineering College, Physics Department, and Math Department, and also to evaluate the related digital risks and provide risk management solutions. This position will report to the Service Desk Manager and work with the other service desk administrators, project administrators, and infrastructure administrators across the EIT team.
The A. James Clark School of Engineering at the University of Maryland serves as the catalyst for high-quality research, innovation, and learning, delivering on a promise that all graduates will leave ready to impact the Grand Challenges (e.g., energy, environment, security, and human health) of the 21st century. The Clark School is dedicated to leading and transforming the engineering discipline and profession, to accelerating entrepreneurship, and to transforming research and learning activities into new innovations that benefit millions.
Minimum Qualifications:
Education:
Bachelor’s degree in a relevant field from an accredited college or university required, or equivalent experience.
Bachelor’s degree in a relevant field from an accredited college or university required, or equivalent experience.
Experience:
- A minimum of 5 years’ experience in supporting Windows software and in addition, a minimum of 3 years in supporting Mac software.
- Minimum 2 years’ experience with Microsoft Group Policy
- One year of relevant experience may be substituted for each year of required education. In addition, experience may be substituted by an equivalent combination of graduate level education and experience.
Knowledge and Skills:
- Proven track record of excellent customer service skills.
- Thorough knowledge of PC computing hardware and software.
- Skill in operating supported computers and peripherals to configure computer hardware and software and to analytically design program logic or solve technical problems.
- Ability to review and analyze processes and procedures and develop/adjust tools and resources while ensuring successful and efficient implementation.
- Results-oriented and self-motivated with the ability to work both independently, and on a team, on complex projects and demonstrate competency, diplomacy, and a positive attitude in all interactions.
- Ability to handle sensitive and confidential matters with discretion and tact.
- Ability to work and problem solve in a fast-paced, multi-tasked environment, prioritizing tasks, thinking proactively, and using good judgment and experience to make decisions and maintain deadlines.
- Ability to communicate effectively both orally and in writing to work effectively with clients and in teams to provide guidance and instruction to others.
- Excellent interpersonal skills to interact effectively and build working relationships with a wide range of constituencies in a diverse community and complex environment.
Preferences:
Preferences:
- Minimum 1 year experience with Windows 11
- Minimum 2 years’ experience JAMF or other centralized management software
Additional Information:
The salary range for this position is $72,000 – $90,000.
Job Risks
Not Applicable to This PositionPhysical Demands
- Predominantly operates in an office environment and frequently in computer labs, server rooms, and other lab spaces (server rooms and remote data centers). Substantial movements (motions) of the wrists, hands, and/or fingers.
- Extensive work reviewing computer screens. Long periods of time may be spent in limited spaces for equipment installation, testing, and troubleshooting while in communication with customers or vendor tech support teams; must be able to access a variety of spaces (including under desks) to work on/handle/move computer equipment. Must be able to traverse to different locations on campus with a push cart.
Posting Date:
05/19/2023Open Until Filled
YesBest Consideration Date
06/04/2023Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
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