The Human Resources Benefits Specialist serves as part of the University Human Resources Benefits team and will provide oversight for eligibility, enrollment, compliance, reporting, problem resolution, and risk management for all health and supplemental benefit plans including the Affordable Care Act (ACA) plan. This position manages the process for evaluating qualified life events regarding employee benefits, changes, and approval. As part of the Benefits team, this position will assist walk-in and call-in customers that need quick answers and will be responsible for the management and triage of benefits cases in HRNow.

Maintain a standard of customer service that reflects the commitment to prompt responsiveness to our customers and colleagues. Establishes and maintains productive collaborative professional work relationships with internal and external clients. Responsible for ACA eligibility and clearly communicating health insurance options to those eligible and ensuring compliance.

A hybrid schedule is available but the schedule will be determined after the training.

High school diploma or equivalency;

Strong computer skills required with proficiency in Microsoft Office Suite.
Exceptional customer service and communication skills.
Strong analytical, organizational, and problem-solving skills.
Demonstrated experience communicating/supporting customers across multiple tiers of the organization effectively.
Ability to multi-task and see projects through to the end.
Basic ability to understand and interpret multiple plans documents, policies, procedures, and legal requirements.

-Working knowledge of NC State University HR policies and practices
-Prior experience with PeopleSoft HR and People Admin 7

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NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.