Position Details

Position Information

Recruitment/Posting Title	Assistant Supervisor Student Refunds
Job Category	Staff & Executive - Finance/Accounting/Purchasing
Department	Controller-Student Accounting
Overview	Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a top 100 best large employer in America, Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.    University Finance and Administration (UFA) advances Rutgers’ strategic priorities through the management of all central financial, administrative, and student information systems and processes. We supply the university’s financial community the professional guidance, services, tools, and information needed to make the informed decisions that contribute to Rutgers’ standing as an academic, health, and research powerhouse. We are deeply committed to our guiding principles and the core values that are critical for the long-term strategic growth of our division and the university. For more information, please visit https://finance.rutgers.edu/ .
Posting Summary	Rutgers, The State University of New Jersey is seeking an Assistant Supervisor Student Refunds for Student Accounting, Billing and Cashier Services (Student ABC) within the University Controller’s Office. Reporting to the Business Manager Student Refunds and Title IV Compliance, this position is responsible for the processing of all student refund payments for both Rutgers Legacy (New Brunswick), RBHS and Heartland ECSI, while providing best-in-class customer service to the New Brunswick One Stop Services team in support of domestic and international student refund inquiries. Among the key duties of this position are the following: Responsible for the refund processing reconciliation, including but not limited to investigation and reprocessing of all rejected ACH refunds and returned paper check refunds while ensuring all tracking is completed appropriately and within standard processing & control guidelines. Serves as the secondary point of customer service contact for student refund inquiries. Assists the Business Manager, Student Refunds and Title IV Compliance in the creation of Financial Operations metrics and other productivity reports as needed. Reviews and reissues stale dated student refunds. Assists in promoting financial literacy and a climate of financially responsible borrower behavior. Provides accurate and comprehensive financial information. Ability to maintain the confidentiality and sensitivity of borrower accounts and financial circumstances. Possesses strong analytical and accounting skills, remains even tempered when servicing customers by providing courteous service to all University staff, students, and third-party service providers. Interacts regularly with other Rutgers University departments including Financial Aid, Accounts Payable, OIT and the other areas of Student Accounting Billing and Cashier Services. Works with the university’s payment and refund partners, students, parents, scholarship sponsors, and one-stop student services.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA	Exempt
Grade	04
Position Salary
Annual Minimum Salary	53752.000
Annual Mid Range Salary	68037.500
Annual Maximum Salary	82323.000
Standard Hours	37.50
Union Description	Admin Assembly (MPSC)
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor’s Degree or equivalent combination of education and experience. Two years of relevant experience.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Knowledge and understanding of Federal and State regulations governing Title IV student loan programs and consumer credit. Accounting and finance experience. Knowledge of mainframe and PC data processing Ability to communicate effectively in written formats. Verbal communication – the ability to speak clearly and effectively communicate information and ideas. Excellent customer services skills. Team player. Demonstrated ability to clearly express ideas, thoughts, and concepts verbally and/or in writing, as appropriate to the position and task at hand. Willingly cooperates and works collaboratively toward solutions which generally benefit all involved parties; and work cooperatively with others to accomplish departmental and university objectives. Focuses efforts on identifying and meeting internal and external customer’s needs in a manner that provides satisfaction for the customer, within the parameters of the position and the available resources, cognizant of departmental and/or university policy and authorized practices. Must be able to multi-task, able to manage and complete several projects at the same time and successfully prioritize work. Must be able to provide hands-on development of risk models involving legal, policy, and operational risk, assuring controls are operating effectively, and provide research and analytical support. Excellent quantitative and analytical skills, along with the ability to apply those skills across a variety of business processes. Excellent communication skills, integrity and professional ethics, business acumen, teamwork skills and attention to detail. Must be familiar, and act in accordance with the Federal Education Rights and Privacy Act (FERPA), GLBA, UDAAP, RedFlag, GAAP, NJ State Escheatment, TITLE IV and Title VII Financial Aid. Must conduct oneself at all times in an ambassadorial, committed, and personable manner demonstrating respect for the position, students/customers, fellow colleagues, departmental integrity, and the university’s best interest. Experience working in a fast pace high-pressure environment with a demonstrated ability to remain even tempered when servicing all customers.
Preferred Qualifications
Equipment Utilized	Rutgers RUTAMIN IMS/SAR, FAMS, Banner, Banner Report Creation, Various Collection Third Party Payment/Refund Gateways, Oracle/PeopleSoft, Microsoft Office Suite, Heartland ECSI.
Physical Demands and Work Environment
Special Conditions

Posting Details

Posting Number	23ST1457
Posting Open Date	05/22/2023
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Busch (RU-New Brunswick)
City	Piscataway
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement