Title: Enrollment Assistant

Employee Classification: Clerical & Secretarial

Institution: Roane State Community College

Department: Student Services-One Stop

Campus Location: Roane State Community College

Job Summary

Provide enrollment assistance to current and potential students.

Job Duties

• Access and correctly interpret information in Banner related to admissions/records/financial aid.
• Analyze and problem solve student situations to provide accurate responses.
• Anticipate student needs, always providing the most thorough information.
• Review documents to determine validity and scan, verifying documents are readable and all pages have been included.
• Deal with conflict situations and assist in providing solutions.
• Communicate with students through email, phone and in person conversations.
• Other duties as assigned

Minimum Qualifications

• Associates Degree or higher
• Minimum 1-year customer service experience
• Must possess excellent communication, analytical thinking and problem-solving skills.
• Must be able to work autonomously; making confident decisions as well as serving as a team player.

Preferred Qualifications

• Knowledge of admissions, records and financial aid in college/university setting.
• Ellucian Banner 9 knowledge.
• Experience working in an educational setting.

Knowledge, Skills, and Abilities

• Ability to adapt to change as college and departmental policies and procedures change.
• Proficiency using Excel, Microsoft Word, PowerPoint
• Ability to accurately communicate information verbally and in writing in a courteous and
• professional manner.
• Ability to organize and prioritize work appropriately and independently on a daily basis.

Required documents: cover letter detailing specific qualifications, resume, names and contacts of three professional references and unofficial transcripts