Serve as the first contact for faculty, staff, and students who need technical assistance with passwords, computer systems, network infrastructure, data/network security, and associated peripherals.

High School diploma or equivalent
Knowledge of Windows operating systems (PC and Server), Microsoft Office, computer network technology, and well-developed troubleshooting skills
Excellent public relations, good telephone communication skills, and interpersonal skills are a must
The person in this position frequently communicates with others; must be able to exchange accurate information and maintain a professional demeanor
Customer-oriented and patient

Knowledge of computer systems, Active Directory, current security appliances and technology, network infrastructure, and associated peripherals

Document, track, and monitor problems to ensure resolution in a timely manner
Provide a professional presence to end users when working to document and resolve issues
Provide first-level solutions to help desk calls and e-mails as skills and experience allow
Redirect unresolved issues to the next level of support personnel
Work with IT leadership and help desk technician to develop processes and procedures to make the help desk an effective solution to resolve issues efficiently.
Other duties as assigned

Occasionally moves equipment or paperwork weighing up to 20 pounds
Must be able to remain in a stationary position 90% of the time to answer calls

Use of manual dexterity

Constantly operates a computer and telephone
The person in this position frequently communicates with others; must be able to exchange accurate information
Duties indoors and some outdoors

The person in this position needs to move from the office to other locations on campus occasionally

Duties may require working early mornings, evenings, and weekends

All Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.

All documents must be electronically submitted through the Midland College Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Documents that must be submitted online: Completed online application and resume.

If a specified closing date is not listed on the posting, there is a required minimum posting period of five business days.

In its efforts to promote nondiscrimination and as required by law, Midland College does not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, military status, genetic information, or on any other basis prohibited by law. Additionally, the College does not discriminate against an employee or applicant who acts to oppose such discrimination or participates in the investigation of a complaint related to a discriminatory employment practice. Employment decisions will be made on the basis of each applicant’s job qualifications, experience, and abilities.