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Academic Advisor

Wytheville Community College

Job Description

The mission of Wytheville Community College is to provide a quality, comprehensive education for the citizens of the counties of Bland, Carroll, Grayson, Smyth, and Wythe and the city of Galax. To achieve this mission and to fulfill its role as an educational leader and partner, Wytheville Community College commits to a student-centered environment by: providing programs and courses in occupational-technical education, college transfer education, general education, developmental education, distance education, continuing education, and workforce development; utilizing a broad range of instructional technologies, methods, materials, and facilities that are designed to meet the diverse needs of students; offering a supportive, comprehensive program of student development services that contribute to student persistence, success, and citizenship; fueling regional and state economic development by forging partnerships with businesses, industries, public agencies, civic groups, public schools, and other institutions of higher education not only within the service region but throughout the Commonwealth; promoting Appalachian Culture and cultural opportunities of Southwest Virginia; promoting accessibility; promoting accessibility and affordability; and ensuring quality in all programs and services.
We are a seeking student focused, connection building, and compassionate problem solver to join our team as Academic Advisor. An advisor works closely with potential and currently enrolled students to identify career pathways in academic and workforce programs that match their interests and skills. The advisor serves as a resource to assist individuals in overcoming non-academic barriers that may affect their ability to complete their educational goals successfully. Knowledge and understanding of specific needs of underserved populations and a commitment to helping these individuals attain educational success are critical responsibilities for this role. The work of an advisor is proactive and designed to assist the student to the completion of a credential or degree. This includes communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary. Advisors will utilize a variety of technology solutions in addition in-person interactions to connect with students. The ability to utilize and learn new technology and the willingness to work in different environments is essential. The successful candidate must be caring, organized, communicative, and flexible.

Minimum Qualifications:

The Academic Advisor must have skills and abilities in the following areas

Bachelor’s degree in related field or a combination of equivalent education and experience; Knowledge of barriers to educational success and a desire to help others reach their educational goals ;
Experience working with diverse populations;
Strong interpersonal skills to help engage, provide support to, and motivate students;
Excellent customer service skills, including the ability to effectively follow up and follow through; Effective oral and written communication skills
Effective problem-solving skills;
Excellent organizational and presentation skills;
Proficient in use of technology, including Microsoft Office and Google docs; and
Demonstrated ability to work effectively both independently as well as part of a team.

Preferred Qualifications:

A degree in a related field, such as counseling, human services, social services, or adult education; Work experience in a higher education setting or in counseling or academic coaching is preferred; Knowledge of available financial aid and scholarship information;
Knowledge of PeopleSoft, Navigate and other educational technologies; and
Experience working in a Community College

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