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Associate Director of Admissions
Full Job Description
Red Rocks Community College exemplifies extraordinary. We are dedicated to our Vision and Mission, which promote student achievement, staff empowerment, and community engagement. We live our values: Integrity, Collaboration, Learning, Inclusiveness, and Communication. We encourage applications from individuals whose background and interests align with our commitment to inclusiveness and welcome you to visit the RRCC Inclusion & Diversity webpage for additional information.
With an unrivaled reputation grounded in our Values, we stand out as a cutting-edge model in higher education. We are one of the first community colleges in the country to offer both Bachelor’s and Master’s degree programs. Our continued pursuit of excellence is instilled in our employees and has inspired a dynamic and passionate culture.
Job Summary: The Associate Director of Admissions provides oversight to all RRCC student application processes and onboarding procedures. The oversite is provided through collaboratively working with all Student Affair Departments to facilitate the student application and admission process. This position requires a strong deployment of logistics, as well as being detail-oriented, managerial experience, and process driven. Strong tech acumen required for CRM oversight and process execution.
Staffing: Ensures full coverage for both units and steps in to answer incoming calls or provide front counter coverage when needed. Sets bi-weekly 1:1’s with all admissions staff. Create, maintain, and compile job aides for training of Admissions Counselors, and updates to reflect processing changes. Oversees daily scheduling of both Call Center and Admission’s front counter staff. Create and maintain schedules for full and part time staff. Approve all timesheets and all leave requests for full time employees. Meet quarterly with: Advising, Assessment, Cashiers, Financial Aid and Student Records to ensure updated and accurate information used by the Call Center and Admissions. Assist with the processing of applications through the CRM system and provide support in troubleshooting system errors. Coordinate monthly report meetings with Admissions staff. Follow up on goals, performance, and plans for improvement.
Call Center Operations: Maintains current college information, FAQ scripts, and pertinent information/process needed by Call Center and Admissions staff. Responds to inquiries received by the Call Center and works closely with directors/managers of Advising, Assessment, Cashier’s, Enrollment, Financial Aid, and Student Records to gain knowledge and stay current on pertinent information for students. Manage the resolution of all callers’, direct or referred, issues through a one-call resolution standard. Provide callers with general college information. Provide specific Student Success department information and assist callers in resolving issues pertaining to: Admissions, Advising, Assessment, Cashier’s, Enrollment, Financial Aid, and Student Records. Resolves phone system emergencies. Creates all necessary forms and documents used by the call center and in the admissions process.
Admissions/Registration: Oversee the distribution and completion of all emails received in Admissions inbox. Assists students with registration via Navigate. Ensures accurate removal of holds, resetting portal passwords, CRM application password reset. Responsible for overseeing completion of vital CRM processes i.e. Duplicate Detection, Fraud Detection, completing of bi-yearly UAT testing. Serve as back up to CRM Coordinator of daily application management and application support. Assists in the creation of CRM Advanced Finds. Completes all CRM Video or in person trainings, works with System Office to troubleshoot CRM/application issues, looks for ways to improve and maximize CRM usage to help drive efficiencies.
Recruitment: Assist in promoting customer service initiatives that support the strategic plan, goals, and mission of the college. Assist with all onboarding process as directed by the Director of Admissions. Participate in on campus admissions driven events. Represent the College at local recruitment opportunities. Oversee outbound calling campaigns to current students to encourage registration, use of RRCC resources.
Required Qualifications: BA/BS degree in education, student development, or related field from a regionally accredited institution. Two (2) years of experience working in a customer service environment. Two (2) years of experience handling difficult or unexpected situations in the workplace and complex workplace challenges. Three (3) years of progressive management experience. Clear demonstration of management of a team. Management of variety of employees and or team leads.
Education Substitution: A combination of education and directly related technical/paraprofessional work experience may be substituted on a year for year basis for the degree requirement. Part time work experience will be prorated, and experience must be in addition to any required prior work experience listed.
Required Knowledge, Skills, Abilities: Verbal and written communication skills including the ability to give and receive information and present complex information to groups and in public settings. Ability to collect, compile, analyze and evaluate information and make verbal or written presentations based on this information. Ability to create and keep deadlines, manage appointments, pay attention to details, keep work organized, manage competing priorities and plan, prioritize and achieve goals. Proficient in MS Outlook, Word and Excel. Ability to determine needs of the customer/caller and obtain necessary information. Ability to train/instruct others. Strong technical aptitude. Ability to work from campus (primarily our Lakewood campus with occasional hours at the Arvada campus).
To Apply: Complete an application and attach the following: A cover letter describing your processional experience and addressing the required and preferred qualifications and a resume.
Benefits: RRCC offers a range of benefit choices (Medical, Dental, Vision, FSA, Life Insurance, Supplemental Retirement Plans, PERA, Disability Benefits, and more). For additional information, please visit the CCCS Employee Benefit Website.
Starting Salary: Starting salary is determined by education and experience in accordance with our compensation plan.
Transcripts Required: If selected as the finalist for the position, official transcripts are required as a condition of employment within 30 days of hire (if applicable). Assessment is required for Transcripts from colleges or universities outside the United States for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the candidate.
Necessary Special Requirements: Must submit to and successfully complete a pre-employment background check as a condition of hire. Felony convictions or convictions of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from consideration for this position. Should your background check reveal any charges and convictions, it is your responsibility to provide RRCC Office of Human Resources with an official disposition of the charges.
Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this within your application materials.
Red Rocks Community College is committed to diversity in its people and programs. The College is an equal opportunity educational institution and does not discriminate on the basis of disability, race, creed, color, sex/gender, sexual orientation gender identity, religion, age, national/ ethnic origin, pregnancy status, veteran’s status, genetic information, physical or mental disability, or any other category protected by applicable law, in its employment practices or educational programs and activities.
RRCC has designated the Executive Director of Human Resources as its Affirmative Action Officer/Equal Opportunity Administrator/Title IX Administrator with the responsibility to coordinate its civil rights compliance activities and grievance procedures. For information, contact Executive Director of Human Resources, Title IX Coordinator, Title VII/Equal Opportunity Coordinator, ADA/Sec 504 Coordinator, 13300 West Sixth Avenue, Lakewood, CO 80228. 303-914-6298.
Reasonable accommodation will be provided upon request for persons with disabilities. If you are a person with a disability who requires an accommodation to participate in the application process, please notify Human Resources at 303-914-6570.
RRCC conducts pre-employment background checks on all employment finalists to determine or verify background information, including criminal history, references from previous employment, qualifications, and, when applicable, driving history. Employment offers are contingent upon receiving a satisfactory report.
For information regarding Red Rocks Community College Security, including crime statistics for the Red Rocks Community College Lakewood and Arvada campuses, please see the Red Rocks Community College campus security website at http://www.rrcc.edu/police/. For a hard copy report, please contact 303.914.6494.
RRCC offers a range of benefit choices (Medical, Dental, Vision, FSA, Life Insurance, Supplemental Retirement Plans, PERA, Disability Benefits, and more). For additional information, please visit the CCCS Employee Benefit Website.
- Leave Accruals (Leave prorated for appointments under 100%)
- Annual/Personal Days: 22.5 (180 hours)
- Sick Days: 15 (120 hours)
Benefit-eligible APT will be granted the same number of paid holidays granted to employees of the State Personnel System, pro-rated to their percent of employment. The Chancellor may establish alternate holiday schedules in accordance with the Colorado Revised Statue 24-11-101(3). A list of our current observed holidays are below.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Christmas Day
- Alternate Holiday
- Alternate Holiday
- Alternate Holiday
- Alternate Holiday
- Cabrini Day
- Veterans' Day
- MLK, Jr. Day
- Presidents' Day
Additional Leave Information can be found by visiting the below link.
SP 3-60b – Employee Leave - Colorado Community College System (cccs.edu)
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