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Network Engineer II
Job Description
Position Title
Network Engineer IIOpen Internally or Externally
ExternalIf faculty, tenure track status
Not ApplicableReports to (title)
Director, Enterprise InfrastructureDepartment
Information TechnologyRequisition Number
23290Position Type
ReplacementJob Category
StaffFT/PT
Full-timeStarting Salary
$69,088.68Job Open Date
05/17/2023Job Close Date
06/09/2023Open Until Filled
NoPriority Review Date
06/02/2023Job Summary
Completes requests for troubleshooting, repairs, maintenance, and installation of voice and data equipment. Provides reports and documentation on actions taken. Acts as a second level of support as part of a team of technicians who maintain and support voice and data communication systems. Identifies issues and resolves hardware and software problems through an appropriate course of action using established policies and procedures. Acts as a resource to other staff and clients on new voice and data technologies.
Essential Responsibilities and Duties
- Installs, troubleshoots, repairs, and maintains network equipment (routers, switches, firewalls, WLC/APs, Load Balancers) as needed.
- Troubleshoots connectivity issues typical in a LAN/WAN environment.
- Provides reports/documentation in work order system and in department library regarding work completed.
- Sets up new users and relocates existing users with voice and data services, including telephone extensions, calling features, voicemail, fax, ACL/VLAN configurations, port security, QoS, and other access layer related duties in a LAN/WLAN environment.
- Installs, troubleshoots, repairs, and maintains voice equipment (i.e., phones, routers, call managers) as needed.
- Assists in maintaining the telephone directory data.
- Provides reports and documentation in work order system and department library regarding work completed.
- Monitors voice and data systems for performance to assure dependable and uninterrupted operation of voice and data network systems.
- Uses protocol analyzer to assist with protocol analysis support such as TCP/IP, multicast, and other routing/routed protocols.
- Acts as a resource to other staff or clients on new network technologies and industry trends.
- Assists in giving input in employee annual reviews.
- Provides leadership in proactive network management support and problem analysis for the Enterprise WAN/LAN/WLAN.
- Develops or establishes relationships with providers.
- Maintains current skill set through professional initiative, on the job opportunities, and available formal training.
- Participates in after-hours and on-call support.
- Other duties as assigned.
Minimum Qualifications
Bachelor’s degree in related field.
Two (2) years direct, paid, full-time experience.
OR
Combination of education and experience totaling 6 (six) years.
Two (2) years direct, paid, full-time experience.
OR
Combination of education and experience totaling 6 (six) years.
Preferred Qualifications
- Cisco certifications CCNA, CCNP, CCDP
- Experience in VoIP design, implementation and support.
- Experience in a Higher Education environment.
- Experience with the following equipment/platforms: Cisco Nexus/Catalyst switches (L2/L3), Citrix/Big IP load balancers, Sniffer/Wireshark, VPN, firewalls, IPS, WLAN controllers, WiFi Administration.
- Experience with the following protocols: TCP/IP, DNS, DHCP, FTP, SFTP, SMTP, TFTP, WWW, STP, SSH, IPSec, SSL, VSS, VPC, SNMP, EIGRP, OSPF, BGP, VRRP, HSRP, GLBP, Static Routing, SIP, RADIUS, TACACS+, LACP, RTP, RTCP, multicast, and others.
- Experience with the following WAN services: MPLS, SIP, MetroEthernet/GeoMax, EPL
- Experience with the following LAN services: Switched Ethernet, Fiber Optics, VLANs, WLANs, Bridging, VTP, 802.1q, 802.1x, VPC, Portchannel, Etherchannel.
- Python based programming experience.
- Linux/Unix experience.
- Working knowledge or experience with MS Project.
Knowledge, Skills & Abilities
- Ability to troubleshoot and configure routers, switches, and experience with troubleshooting tools like network analyzers and sniffers.
- Experience with VoIP systems and their management.
- Experience with wireless networking technologies and security concepts.
- Experience managing, troubleshooting and creating VLANs, ACLs, and QoS settings in a LAN/WAN environment.
- Experience managing an enterprise LAN/WAN networking environment.
- Good communication (written and oral) and documentation skills.
- Very end user oriented with excellent customer service skills.
- Must be a team-oriented person and have the ability to work closely with team members.
- Working knowledge of Windows and Mac desktop operating systems.
- Good understanding of TCP/IP and Web technologies.
- Excellent troubleshooting skills
- Experience with performance tuning, capacity planning, systems management, networking on multiple computing, and networking platforms.
- Specific understanding of industry trends, standard concepts, practices, and procedures.
- Must have strong work ethic ready to work extremely hard in implementing relevant technologies.
- Must have good organizational skills and the ability to work with staff and faculty at all skill/management levels.
- Must be able to rely on experience and judgment to plan and accomplish goals.
- Must be able to perform a variety of complicated tasks with limited direction.
- A wide degree of creativity and latitude is required.
- Must be conversant at all management/staffing levels on technology topics.
- Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.
- Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.
Special Instructions
- SLCC will perform background check on selected finalist.
- Full consideration will be given to applicants who apply on or before the priority review date indicated above.
- More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx
SLCC Highlights
Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging HSI, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging HSI, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
FLSA
Non-ExemptSLCC Information
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”).
This position may require the successful completion of a criminal background check.
SLCC is a participating employer with Utah Retirement Systems (“URS”).
This position may require the successful completion of a criminal background check.
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