Department: Student Services Job Status: Full Time

Reports To: Dean of Enrollment Management and
FLSA Status: Exempt

Educational Support Services
Positions Supervised:

HiSet Examiner; HiSet/Adult Ed Instructors, ESL, The
Learning Center, Student and Professional Tutors

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the
essential functions. This position reports directly to the Dean of Enrollment Management and Educational
Support Services.

Essential Functions Statement(s)

• Develop, recommend, and implement academic support services to enhance student retention and

success, which includes, but not limited to, tutoring, transfer education, career planning, advising,
pathway development, at-risk programs, and transition to college programs for HiSET/adult education
and underprepared student populations.

• Serve as the director of MCC’s adult education and high school equivalency program, to include

instruction of adult students in basic skill development, HiSET preparatory content, or English as a
Second Language.

 

• Develop programs and services to foster success of “Early Alert”, first generation, and other students

with barriers to educational success.

• Serve as the Disabilities Support Services Director, assuring that the college programs, services, and

activities are accessible to students with disabilities.

• Develop programs and services that counsel “At-Risk” students to ensure they understand the

academic policies associated with poor academic performance.

• Use multiple channels of communication to connect with “Early Alert” and “At-Risk” students,

including students on improvement plans for academic probation or suspension.

• Collaborate with faculty to design programs and services to meet the needs of students.

• Articulate the College’s commitment and dedication to effective student placement as well as the

development of policy and support procedures for placement testing. Monitor and evaluate
placement activities on a regular basis in order to ensure the integrity and effectiveness of advising
recommendations.

• Work with the other Learning Center and Enrollment Services or Student Engagement staff to direct

and facilitate the MCC student tutoring program and College Success Workshops.

• Assist the Dean of Enrollment Management and Educational Support Services with the administration

of new student orientation programs, to include placement testing and academic advising for first
time students.

• Provide supplemental advising for transfer students and support faculty advisors in the development

of programs to help student navigate the transfer to other 2 and 4-year schools.

• Plan, organize, coordinate and implement transfer activities such as Transfer Day, visits from

university representatives, workshops associated with the university admissions process, visits/field
trips to four-year institutions and/or other events associated with the transfer process.

• Develop marketing strategies for department services, activities, projects, programs and events,

including flyers or other publications, social media, and internet marketing, under College branding
guidelines.

• In conjunction with the Dean of Enrollment Management and Educational Support Services, be

responsible for complete and thorough budget preparation within established budget timelines.

 

• Prepare annual budgets and conduct the operations of the Learning Center within approved budget

and grant guidelines. Manage financial affairs effectively, ethically, and innovatively within the
constraints of approved budget.

• Supervise the administration of CLEP, ACCUPLACER, and other tests as well as test proctoring for

disability students and outside institutions.

 

• Administer and manage federal- and state-funded WIOA and AEFLA grant programs. Provide annual

financial reports and updates as required. Adult Education directors report monthly to OPI AE
leadership, this includes monthly reports, required meetings, and state work groups. Fall and Spring
state AE meetings are mandatory.

 

• Work with local community agencies and WIOA core partners to foster access to adult education and

transition-to-college programs.

 

• Provide tutoring and support to student and community member walk-in traffic in the Learning

Center.

Supervision:

• Responsible for the supervision, training, and evaluation of all reporting support staff.

Other:

• Must be able to travel and work occasional weekend and evening hours.

• Perform other duties as assigned by the Dean of Enrollment Management and Educational Support

Services, the Dean of Student Engagement and Auxiliary Services, or the Vice President of Academic
Affairs.

POSITION QUALIFICATIONS
Competency Statement(s)

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes

approach or method to best fit the situation; Able to deal with frequent change, delays, or
unexpected events.

 

• Attendance/Punctuality - Is consistently at work and on time.

• Business Acumen - Understands basic business practices.

• Change Management - Communicates changes effectively.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and

gets clarification; Responds well to questions; Participates in meetings.

 

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar;

Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret
written information.

 

• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures;

Contributes to profits and revenue; Conserves organizational resources.

 

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to

customer needs; Meets commitments.

 

• Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations

and monitors delegated activities.

 

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own

actions; Keeps commitments.

 

• Initiative - Seeks increased responsibilities; Takes independent action.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports

and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes
timely decisions.

 

• Managing People - Includes staff planning, decision-making, facilitating and process improvement;

Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills
and encourages growth; Improves processes, product and services.

 

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly

and on time; Supports organization's goals and values

 

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or

schedules other people and their tasks.

 

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes

information skillfully; Develops alternative solutions.

 

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others

with respect and consideration regardless of their status or position; Accepts responsibility for own
actions; Follows through on commitments.

 

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and

thoroughness.

 

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase

productivity; Works quickly.

 

• Safety and Security - Observes safety and security procedures; Uses equipment and materials

properly.

 

• Strategic Thinking - Develops strategies to achieve organizational goals; Adapts strategy to changing

conditions.

• Inclusion – Provides an environment that is inclusive of all students and supports underrepresented

students.

• Assessment – Assesses annual performance and works closely with the institutional research and

enrollment management team.

SKILLS & ABILITIES

Education: Required BS/BA in education, or related field. Master's degree is preferred. Current Montana
teaching license preferred.

Experience: Demonstrated experience in one or more of the following: teaching, advising, tutoring, retention
or mentoring roles; experience working with adults and older youth (age 16-18) with diverse social,
educational, and economic backgrounds; experience with teaching in developmental education (particularly
math and writing) in higher education, preferably at a community college; administrative or supervisory
experience; excellent written, verbal, and interpersonal skills; knowledge of curriculum development and
standards-based education; knowledge of statistical testing and assessment; experience working in grant
development or administration preferred; experience working with youth or adults with disabilities; and post-
secondary or adult education teaching experience.

Computer Skills
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook and Publisher). Ellucian Banner knowledge
preferred.

Other Requirements
Grant writing. Understanding of and commitment to the role of the community college. Understanding of and
commitment to the role of alternative education pathways and high school equivalency credentials. Written
and oral communication skills. Administrative duties including performance evaluations and budget
management.

WORK ENVIRONMENT
Customer services and working in a team environment. Ability to interact effectively with all facets of the
college.