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Police Services Assistant/Dispatcher
Job Description
Position Title
Police Services Assistant/DispatcherSpecial Instructions to Applicants
YEARLY SALARY: $50,904, step 1 – $$62,004, step 5
Our Vision for Social Justice
The intention of social justice work is to strengthen humanity by understanding that every person deserves the benefits of fully participating in our society and institutions.
Academic researchers have illustrated that crucial social justice principles are a compilation of equality, equity, diversity, inclusion, engagement, environmental sustainability and human rights. These complex principles are challenging to operationalize in higher education; yet, we are steadfast in our diligence to forge ahead to advance this vital mission.
Community colleges are uniquely positioned to lead higher education in the work of social justice. Many of our students come from historically underserved and underrepresented backgrounds; students of color, students with recent immigrant histories, students from cycles of low income if not poverty, students from indigenous communities, and students from first-generation families.
The idea of promoting social mobility through education is unconditionally and uncompromisingly embraced by community colleges. This is an exciting role, and it comes with a heavy responsibility. Simply put, we need to create environments where our students achieve greater academic success, so much so that we close our persistent equity/opportunity gaps.
If you are committed to social and racial justice and if you are interested in joining a community dedicated to solving these inequities through education, please apply.
Recruitment Type:
Open (Internal and External applicants)Location
District OfficePosting Number
0001858# of Openings
1Range
50Salary
TBDPosition Status
PermanentOvertime Status
Non-Exempt (eligible)Position
Full-TimeIf temporary, employment duration:
N/A# of Hours Scheduled Per Week
40Work Schedule By Day and Work Hours
2:30pm – 10:30pm
Shift Differential %
N/A# of Months
12Non-work Periods:
N/AEEO Job Category
Service/MaintenanceEmployee Group
ClassifiedDepartment
M2020-Police ServicesPosition Definition
Distinguishing Characteristics
Examples of Duties/Essential Functions
Receives emergency and routine calls from crime victims, witnesses and the general public requesting police, medical, or other assistance.
Obtains sufficient information to determine the urgency, priority and coordination of emergency calls.
Relays information and assistance requests involving other agencies.
Dispatches police, fire, medical equipment, tow trucks and personnel in accordance with established procedures.
Maintains contact with all field units; records and maintains status and location of police field units and other staff; monitors radio traffic of other agencies.
Monitors emergency alarm panel; dispatches personnel to investigate suspicious alarm activations; conducts alarm and other equipment tests to ensure adequate functioning; reports malfunctions for repair.
Answers multiple non-emergency lines and calls for assistance; provides routine information to the public; screens and directs calls to other staff.
Listens to public citation complaints and concerns; reviews, prepares and process citation complaints in accordance with department procedure.
Stocks and replenishes first aid kits throughout campus; maintains inventory.
Contacts hospitals concerning student injuries; notifies local medical care providers of injured employees requiring medical attention.
Composes crime activity synopses, school newspaper articles, original memoranda and other summaries related to the work of the department for distribution to the department head, campus publications and/or other District officials.
Collects data from a variety of sources to develop and prepare complex statistical crime reports which are disseminated to the Department of Justice, FBI and other Federal and State agencies.
Prepares and processes time reports for student assistants/police aides.
Pays invoices; prepares and submits purchase orders, requisitions, confirming requisitions and accounts payable records.
May assist in the development of the departmental budget; inputs budget data; monitors monthly budget printouts.
Prepares paperwork for fund transfers.
Performs a variety of record keeping, filing, indexing, copying, faxing and other general clerical work; assists in developing and maintaining new records procedures.
May schedule daily work assignments for student assistants/police aides, or other assigned staff; may assign equipment; may provide functional and technical work direction; may train other staff to perform other clerical and dispatching tasks.
Maintains lost-and-found property lockers; notifies owners of found property; releases property to owners; sends unclaimed property to charitable organizations; prepares and maintains records.
Prepares written notices of night class cancellations for posting at various campus sites; posts changes to use of facilities to ensure doors are unlocked.
Issues and records campus keys and parking permits issued to faculty and staff.
Performs related duties as assigned.
Minimum Qualification-Education/Experience
One (1) year of experience performing general dispatching duties, preferably in a high traffic police dispatching operation; and at least one year of experience performing responsible clerical tasks.
EDUCATION/LICENSE OR CERTIFICATE
Possession of a high school diploma/GED or the equivalent.
Successfully complete a thorough background investigation prior to appointment.
Ability to meet and maintain all P.O.S.T. mandated training standards for police/safety dispatchers, within the first year of employment, including satisfactory completion of required training programs.
Minimum Qualification-Knowledge Of
Standard broadcasting procedures and rules.
Modern software applications (Microsoft Office Suite, etc.).
Recordkeeping techniques and practices
Minimum Qualification-Skill To
Minimum Qualification-Ability To
Rapidly and accurately take and record information obtained over the telephone and radio.
Follow standard broadcasting procedures and rules.
Speak clearly and calmly, enunciating words to be understood over the telephone, the police radio and other communications devices.
Learn and apply a wide variety of codes for classifying crimes, traffic and parking violations.
Perform mathematical computations related to the work assigned.
Compose, prepare and edit a variety of written memoranda, reports, forms and related documents.
Communicate effectively, both orally and in writing.
Factually record statements and data concerning crimes, witnesses, suspects, and victims.
Coordinate multiple tasks while working under pressure.
Learn District locations and general locations.
Analyze information obtained and adopt effective course of action using good judgment and following approved procedures.
Establish and maintain cooperative work relationships with those contacted in the performance of required duties.
Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties.
Desirable Qualifications
Job Open Date:
05/11/2023Job Close Date:
06/15/2023Open Until Filled
NoForeign Degree and Credit Statement:
About Us
About the District
The mission of the Contra Costa Community College District is to transform lives by providing outstanding learning opportunities that nurture and empower all students to achieve their educational goals. The dedicated faculty, classified professionals and administrators in the District are committed to core values and action that promote excellence in learning and equitable student success. The District is committed to hiring and developing a diverse staff that understands that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive role models for all students; and creates an inclusive and supportive educational work environment for its students, employees, and the community it serves.
Located in Contra Costa County, in the beautiful and diverse San Francisco East Bay area, the District serves the 1 million residents of the County through education, business partnerships and service in the community. The District first opened its doors in 1949 and is the second oldest and eighth largest multi-college community college district in California. The District consists of three colleges and two centers; Contra Costa College in San Pablo; Diablo Valley College in Pleasant Hill; Los Medanos College in Pittsburg; and the centers in Brentwood and San Ramon. The District Office located in downtown Martinez, supports the mission and functions of the colleges.
As evidenced by the rich diversity in Contra Costa County, the District enrolls a highly diverse student population. Serving over 50,354 students a year, in 2019-20 fiscal year the demographic make-up of the students was 9% Black/African American; 17% Asian/Pacific Islander; 35% Hispanic/Latino; 26% White/Caucasian; and 13% Other.
The District actively encourages a diverse pool of applicants to serve the dynamic student population and work collaboratively with existing colleagues that are equally dynamic and diverse.
Contra Costa College
Contra Costa College is a dynamic, comprehensive community college with a diverse student population. The institution has served the communities of West Contra Costa County for more than 69 years. Most of the 10,500-plus students who attend the college come from local communities, but many also come from neighboring communities and from countries throughout the world. The college offers certificates and degree programs in 70 areas. It prepares students for immediate employment and for transfer to four-year colleges and universities. Faculty and staff are proud to be affiliated with an institution that has a tradition of excellence and a reputation for educating students to live and work in a diverse global environment.
Diablo Valley College
DVC is committed to increasing student success. The college has distinguished itself as one of the nation’s most successful community colleges by offering incomparable transfer opportunities and exceptional career-technical programs. In both Pleasant Hill and San Ramon, a diverse student body engages with high-quality instruction and support services designed for excellence and equity in student learning. DVC’s career-technical programs keep pace with emerging technologies and skill requirements, while unparalleled transfer programs prepare students to be successful in four-year colleges and universities. DVC continuously ranks among the top transfer pathways to UC Berkeley.
Los Medanos College
Los Medanos College, opened in 1974, is the newest campus of the Contra Costa Community College District. The college prepares students to excel and succeed economically, socially and intellectually in an innovative, engaging and supportive learning environment. LMC provides quality programs and state-of-the-art facilities to serve the needs of a rapidly-growing and changing East County while enhancing the quality of life of the diverse communities it serves. Los Medanos College is known for its transferable general education program and career technical programs strongly connected with local business and industry. The college serves approximately 10,000 students.
Employee Benefits:
Retirement: Most employees are members of the PERS (Public Employees Retirement System). Faculty employees and Academic Managers are members of the STRS (State Teachers Retirement System). Police Service employers are members of Safety Public Employees Retirement System.
Deferred Compensation: The District offers two optional deferred compensation plans. Eligible employees have a choice of the 457, 403b plans and a selection of savings and investment options.
Leave Allowance: The District offers monthly eligible classified employees and managers/supervisors a generous vacation and sick leave benefits as well as 20 paid holidays annually (which can vary based on length of winter break).
Additional Benefits: The District also offers monthly eligible classified employees and managers/supervisors educational reimbursements, employee assistance programs, a travel assistance plan, longevity compensation, retiree benefits, employee discounts on health memberships and a comprehensive wellness program.
Newly hired employees may notify the respective union (Local 1 or United Faculty) if they opt to join and/or authorize payment to the union. If the newly hired employee authorizes payment to the union then the following fees apply: Local 1 has a one-time initiation fee of $45.00 and monthly contribution of 1% of gross pay +$1. United Faculty has an agency fee of .55% of gross pay plus $2.50. (All confidential, supervisory and management positions are exempt from union membership)
For further information regarding benefits eligibility and details please refer to the following documents available on the 4CD website:
Classified Employees Local 1 Contract (Article 20-Benefits):
https://www.4cd.edu/hr/localonecontract/2019-2022%20Local%201%20Contract.pdf
Managers/Supervisors/Confidential Personnel Manual (Section 8-Insurance Benefits):
https://www.4cd.edu/gb/policies-procedures/manuals/MSC_08.pdf
POST OFFER PRE-PLACEMENT EVALUATION PROGRAM (PEP)
ADA Accommodations:
COVID-19 Information
Quicklink
https://www.4cdcareers.net/postings/9562Diversity Statement
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