Summary

Job Summary

Reporting to the Accounts Receivable Manager, you will supporting the Student Accounts team in multiple areas related to cashiering, the collections process and assisting with third-party billing.

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Why Work at U-M Flint?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting.
• Many choices for comprehensive health insurance.
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses.

Eligibility for benefits is based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility and download the Comprehensive Benefits for Faculty and Staff flier .

For tuition support information can be found at: https://www.umflint.edu/hr/ benefits/

Information about our vision, mission and values can be found at: https://www.umflint.edu/ chancellor/leadership-mission- vision/

The University of Michigan-Flint's DEI plan can be found at: https://www.umflint.edu/dei/

The University of Michigan-Flint exhibits its commitment to diversity, equity, and inclusion through enacting fair practices, policies, and procedures particularly in support of the equitable participation of the historically underserved. UM-Flint recognizes the value of diversity in our efforts to provide equitable access and opportunities to all regardless of individual identities in support of a climate where everyone feels a sense of belonging, community, and agency.

Diversity is a core value at University of Michigan-Flint. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. The University of Michigan-Flint seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning for the purpose of becoming global citizens in a connected world.

Responsibilities*

• Respond to inquiries regarding student account questions from students, parents and university departments. Inquires may be in person, by phone or by email.
• Work with management and various departments to proactively reach out to students who have balances owed. This includes creating and sending approved communications to large groups of students.
• Proficiency in creating and generating email merges and mail merges.
• Manage the posting and processes associated with the monthly collection reports.
• Help with the collection process and activity, including generating itemized statements, processing close and returns and other adjustments, placing or lifting holds, as well as preparing accounts for collection.
• Manage Bankruptcy transactions
• Monitor and process various student refunding processes, including stale check monitoring (reissue vs reduction), escheating outstanding credits to the State of Michigan via our U-M process, Title IV 14 day compliance monitoring, and monitoring unpaid refunds.
• Help with the student refunding process , eStatements mass billings and 1098-T processes.
• Help with the student fee appeal process. Responsible for collections and preparing the documentation for the committee to review. Follow up with the student.
• Participate in the University Appeals Committee.
• Assist the Billing Clerks with invoicing third parties / sponsors for students' term(s) charges, including Veterans Administration, Michigan Education Trust, GoArmy, Ming-STAP, high school dual-enrolled, and foreign embassies to ensure accurate third-party receivables.
• Assist the Billing Clerks with applying third-party vouchers to students' accounts for particular term(s), verify and process third-party payments received in the forms of check or electronic payments and issue/process refunds back to third parties.
• Lift and apply A/R holds, along with late payment fees. Post special programs to accounts.
• Assist the cashiers with accepting and applying student payments in the forms of cash, check or money orders. Help process departmental deposits via cash receipt ticket, processing HSIP requests, processing petty cash or travel advances and process journal entries.
• Assist the Accounts Receivable Manager with maintaining the departmental website including the tuition and fees information and payment plan information. Help maintain the information the correct information in Touchnet related to payment plans and announcements.
• Help with housing move in report process that involves the Housing Department, the Office of Financial Aid and the Student Account office.
• Follow FERPA laws
• Become proficient at using the banner software system. Learn how to read and understand a student account. Learn and understand how the application of payment process works. Learn how to test and troubleshoot items in banner.

Required Qualifications*

An associate's degree in a related field or combination of education and experience

2 or more years of customer service experience

Technical experience using third party systems and well as doing merges for letters and emails

Expert Knowledge of Microsoft Excel, Word and Access

Knowledge of Google suite of products

Work Schedule

This position requires a fully in-person work schedule at this time and is subject to change based upon the duties of the position and the needs of the department.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.