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If faculty, tenure track status

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Job Summary

Essential Responsibilities and Duties

• Provide individualized support to students who may be experiencing difficulty adjusting to the culture and norms of higher education or those facing barriers impacting their success and completion.
• Advocate on behalf of students who are experiencing hardship at SLCC and find ways to connect them to opportunities designed to enhance their academic experience or work with others to create opportunities for these students and change institutional orthodoxies.
• Employ listening and advising practices to assist students from diverse backgrounds in accessing College resources and support their completion goals.
• Assist students in identifying resources for major and career selection and ensure students are following through with referrals.
• Support students with applications and appeals, mentoring, involvement opportunities, stress management, internships, time management, research opportunities, scholarships, participation in high impact practices and other college processes.
• Work with students one-on-one to establish goals and to drive connection with relevant resources.
• Assist in workshops and other academic recovery programming

• Utilize student retention, student development, and learning theories to shape student interactions.
• Work collaboratively with departments in the Student Success Unit, Student Affairs, and Academic Affairs to case manage 150 to 300 students per year.
• Utilize MySuccess and work together with other departments to create meaningful student success interventions.
• Meet regularly with other departments to discuss student success interventions, and challenges that impact student retention and persistence.
• Work collaboratively with others to implement a summer bridge program and ongoing support services for new students starting at SLCC.
• Develop practices and procedures for following up with students and maintaining engagement.
• Work with the OSS assistant director to assess the effectiveness of services and create appropriate recommendations for improvement.

• Develop a working knowledge of SLCC academic advising, financial aid, and career services and procedures.
• Catalog and identify all student success initiatives at SLCC, and as appropriate connect students to these services proactively and when it is relevant to do so.
• Connect students with the Basic Needs Coordinator who assist students to access community resources and agencies designed to meet basic human needs.
• Train and supervise student interns to assist with case management load.
• Develop resources and marketing materials to assist students in exploring opportunities to enhance their academic experience.

• Document student interactions in MySuccess (i.e., SLCC’s case management software).
• Create and upload student success plans to MySuccess, and monitor students’ progress through these plans.
• Track raised flags, referrals and success plans using MySuccess and work with other departments to ensure students are being seen properly.
• Upload student information to third-party software (i.e., dashboards and communication tools) and ensure the integrity of the data being used.

Minimum Qualifications

• Have a bachelor’s degree, preferably in education, educational psychology, sociology, social work, communications, ethnic studies, STEM or related field.
• Two (2) to four (4) years of full-time direct professional experience.

• Proven experience working with a highly diverse student body and staff as evident by an advanced level of cultural competency, critical thinking, and exemplary inclusive practices.

Preferred Qualifications

• A master’s degree in a related field.
• Experience working in a higher education environment, particularly two-year schools.
• Bilingual or multilingual ability and related cultural competency.

Knowledge, Skills & Abilities

• Motivate, encourage, mentor, and teach students how to navigate higher education.
• Create and advocate for a welcoming environment for students.
• Demonstrate a personal commitment to diversity, equity, and social justice.
• Demonstrate initiative, creativity, teamwork, conflict resolution, and decision-making skills.
• Employ excellent community skills, including active listening and responding skills.
• Feel comfortable using technology.
• Be familiar with student development and student retention theories.
• Be dependable, have excellent organizational skills, and pay close attention to details.
• Participate in ongoing professional development sessions.

• Communicate effectively (in writing and verbally) with a wide range of diverse individuals.
• Provide excellent customer service and one-on-one consultations with students.
• Case manage between 150 to 300 students providing care and support toward academic, social, and life skills development.
• Facilitate meetings with stakeholders and work with the OSS Assistant Director to lead a group of professionals towards a common vision.
• Collaborate with various stakeholders internal and external to SLCC to plan programming for students.
• Maintain and update student files, including recording all interactions with students in the MySuccess case management database.
• Work collaboratively with others in the OSS team, as well as our campus partners.
• Assess the needs of students and create interventions or services to meet these needs.
• Organize, process and disseminate large amounts of information accurately and when it is relevant to students.
• Learn the requirements of SLCC services, major prerequisites, programs and degree options, as well as college resources and processes (e.g., admissions, registration, financial aid, placement, academic advising and orientation).
• Work well under pressure and function independently with integrity under general supervision.
• Utilize basic computer operating systems (e.g., Microsoft Office Word, Publisher, Excel, PowerPoint, Outlook) and SLCC’s student information systems (i.e., Banner, MySuccess).
• Train, coach and supervise the work of part-time student interns.
• Prioritize assignments, plan and carry projects to completion.
• Learn quickly, work well under pressure, and work ethically with confidential information.
• Advocate for all students with an emphasis on students who may be at risk of leaving college because their needs are not being met by the institution.
• Assist in planning and facilitating academic recovery programming and coaching for students.
• Evaluate student success interventions and create reports and establish recommendations.
• Work a flexible schedule which may include mornings, evenings, and weekends.
• Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.
• Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.

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