This position is based on Stanford’s main campus with consideration given to the option for a hybrid work schedule (partially onsite and offsite), subject to operational need. Interested candidates must include a resume and cover letter to be considered for this position.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment VISA.

About Us

The Stanford Doerr School of Sustainability strives to create a future when humans and nature thrive in concert and in perpetuity. The school is made up of a three-part structure to drive global impact: Our academic departments and programs educate students and create new knowledge across areas of research that are crucial for advancing the long-term prosperity of the planet; Institutes bridge scholarship at Stanford and beyond, bringing multiple viewpoints to bear on urgent challenges; The Sustainability Accelerator drives new policy and technology solutions through a worldwide network of partners who work with our teams to develop solutions at a global scale. The school is dedicated to creating and supporting a diverse, equitable, and inclusive environment, and to creating solutions that benefit all people, particularly those most affected by environmental damage and climate change.

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The Education and Integrative Initiatives team within the SDSS Dean’s Office focuses on the management of degrees, student policies, and student well-being, the development of new degrees, curricula, partnerships and initiatives, and the development and delivery of non-degree educational programming (professional development, career services, community outreach, research internships, etc.).

The Education and Integrative Initiatives team is seeking a Student Services Officer to administer the Doerr School’s new graduate certificate programs, course scheduling, and maintain informational resources for students and postdocs. Reporting to the Assistant Dean for Student and Postdoctoral Affairs, this position will work as part of a team in a fast-paced environment, providing student services support to a broad range of students and programming. This is an exciting opportunity for someone who enjoys working in a dynamic, exciting, and student focused environment.

Your Responsibilities will include:  

?      Oversee and administer graduate certificate programs, including publicizing the certificate programs, advising students, tracking progress, and reviewing exception requests.

?      Triage inquiries from prospective students, providing information and/or referring on to the appropriate office.

?      Participate in the planning and execution of student-focused events and opportunities, such as Commencement, new student orientation, etc.

?      Manage course scheduling and maintain information in the University bulletin.

?      Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.

?      Develop recommendations and collaborate with staff and faculty to resolve programmatic issues within the school and across functional units.

?      Collect and analyze data from multiple sources including student feedback, surveys, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.

?      Develop, analyze, influence and review, policies, processes, and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendations for implementation of changes.

?      May develop marketing materials and strategies for program activities and outreach functions.

?      Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.

?      May train and supervise student workers.

- The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.  Employees may also perform other duties as assigned.

To be successful in this position, you will need: 

?      Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.

?      Strong written and verbal communication skills.

?      Basic computer skills, including experience with Microsoft Office Suite.

?      Basic analysis and problem solving skills.

?      Customer service skills.

?      Relevant computer systems/technology experience.

?      Understanding of financial transactions.

?      Ability to learn and understand compliance with legal, financial, and university policies and external regulations.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

The expected pay range for this position is $64,480 to $82,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

How to Apply

We invite you to apply for this position by clicking on the “Apply for Job” button.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University’s research, teaching and clinical missions.