Technological Support

Tiffin University

Job Description


Technological Support

JOB TITLE:Technological Support

DEPARTMENT:School of Education and Extended Learning

SUPERVISOR:Vice Provost and Dean School of Education and Extended Learning


The Technological Support will support the faculty, staff, and student body of the University's online and non-credit academic offerings. Technological Support will be the primary technological contact in regard to usability and accessibility in online courses. This may include designing, developing, and modifying instructional content to achieve requirements; planning, hosting, and coordinating workshops or individual training sessions on the proper use of technologies; researching legal and technological changes in accessibility and other technology; and providing end-user technical support. Technological Support will be skilled in working with various stakeholders to support and advance academic technology and accessibility. The Technological Support will assist with ensuring compliance with federal regulations and guidelines while supporting the School of Education and Extended Learning mission.


[30%]Support the Instructional Design team in the design and development of instructional content for use in credit and non-credit offerings.

  • Provide course development services for online, seated, and non-credit course sections.
  • Assist with Quality Assurance (QA) course checks.
  • Perform updates to existing courses, especially in regard to accessibility.
  • Serve as primary Manager and Web Master for the tuonlineresources.com repository website.

[30%]Collaborate with various campus entities to provide accessible technology and information for online classes.

  • Coordinate with vendors for technology, documents, and textbooks in alternative formats, and ensure availability.
  • Develop educational resources (e.g., tutorials) and training in support of Academic Technologies.
  • Update and create accessible course documents using best practices.
  • Remain current with higher education issues and trends related to universal design and accessibility.
  • Perform accessibility testing and analysis of existing online courses and tools to ensure that course content meets Web Content Accessibility Guidelines (WCAG) 2.1 standards.
  • Update OldGen online courses as accessibility or usability issues arise.

[30%] Support the integration of Academic Technologies and the application of technology for online environments in credit and non-credit applications.

  • Serve as Software Administrator for the Lecture Capture System.

o Monitor recordings to ensure the system is operational.

o Collaborate with IT to remediate hardware issues

·Design and produce educational resources (e.g., tutorials) in support of Academic Technologies.

  • Serve as backup Administrator and provide Tier I and/or Tier II Support in the for credit LMS (Moodle) and other Moodle-integrated third-party technologies.

o Perform as needed quick-fixes to existing online sections.

  • Serve as primary Manager and Web Master for the non-credit portal website.

o Manage student enrollment for non-credit academic offerings.

  • Deliver individual consultation and training (in collaboration with various campus entities) to faculty, staff, and students on issues pertaining to effective technology use.
  • Provide (limited) on-call after-hours support during term rollover periods (one weekend day, approximately 6x per year).

[10%] Proactively supports the mission of the School of Education and Extended Learning.

  • Actively participate in and meaningfully contribute to strategic discussions and ongoing planning processes for the SEEL.

Perform other duties as assigned by the Vice Provost.



  • Technology mindset: able to learn, understand, and share new technologies and techniques.
  • Fluency in HTML/CSS coding, including managing multiple classes.
  • Awareness/basic knowledge of WCAG 2.1 accessibility standards (advanced training will be provided).
  • Basic skills in the following:

o Microsoft Office (Word/PowerPoint/Excel),

o Web, media, and video technologies for education,

o Graphics software (Adobe CC products), and

o Learning Management Systems (Moodle preferred).

  • Excellent listening, oral, and written communication skills that promote effective working relationships with diverse populations.
  • Ability to work both collaboratively and independently.
  • Ability to work efficiently under time constraints.
  • Ability to organize multiple critical projects and work assignments.

Preferred Qualifications

  • Bachelor's degree from a regionally accredited institution in a related field with two or more years of work experience in web design/management preferred. Candidates with an Associate's degree and relevant experience may be considered.
  • Familiarity and understanding of available assistive technologies.
  • Experience supporting an LMS.
  • Experience in editing videos and closed captioning files.
  • Ability to communicate in Spanish is a plus.

This position is a year-round appointment working 40 hours per week. Normal business hours are required, with occasional weekend and evening hours, including a willingness to address time-sensitive University needs outside of normal office hours. This is an ON-CAMPUS position located in Tiffin, Ohio. After the probationary period, the position may transition to partially remote status at the discretion of the Vice Provost.

Apply Here: https://www.click2apply.net/kLqZdwSD4A5AyCrwYuQyYe


*Please mention you saw this ad on AcademicJobs.*

Apply Now

Be Seen By Recruiters at the
Best Institutions

Create Your FREE Profile Now!