Position Details

Position Information

Recruitment/Posting Title	Unit Computing Specialist - Supervisor
Job Category	Staff & Executive - Information Technology
Department	IPO-Information Technology
Overview	The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Unit Computing Specialist – Supervisor for the Division of Institutional Planning & Operations (IP&O). Reporting to the Unit Computing Manager of IT Service Desk, the ITSM shift supervisor will oversee service delivery and customer support to ensure Rutgers IP&O is receiving the highest level of service. Among the key duties of this position are the following: Responsible for delivery of customer facing services within the Service Catalog. Develops, implements, and monitors processes and procedures of Service Operations and ensures documentation is updated for use of all Rutgers IP&O Information Technology Service offerings. Works with other department offices to improve delivery of service offerings.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA	Exempt
Grade	05
Position Salary
Annual Minimum Salary	70752.000
Annual Mid Range Salary	89501.000
Annual Maximum Salary	108250.000
Standard Hours	37.50
Union Description	Admin Assembly (MPSC)
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelors degree or equivalent combination of education and experience. A minimum of 3-5 years working working in service desk operations A minimum 2 years as a lead/supervisor of an ITIL practicing service desk
Certifications/Licenses	Use of personal vehicle in order to travel for business demands; a valid driver’s license would be required for this position. ITIL Foundations V3 certification.
Required Knowledge, Skills, and Abilities	Ability to manage multiple projects and tasks simultaneously with competing deadlines in a fast-paced and dynamic environment Extensive knowledge and experience with multiple client platforms in an enterprise level environment including Windows/macOS and iOS/Android Extensive knowledge of computer hardware and application support. Flexibility to work different shifts and have on-call availability as needed and scheduled
Preferred Qualifications	Technical certifications such as A+, Net+ or microsoft certifications Strong command of IT Service Management methodologies and demonstrated experience in creating processes that incorporate those guidelines Ability to absorb and retain information and conduct research into a wide range of computing related issues Strong analytical and problem-solving skills; Must have excellent verbal, written communication skills and organizational skills. Experience managing Enterprise Client Mobility services, including MDM tools and mobility devices (smartphones, tablets, mobile internet) Ability to educate others in how application features and functionality are designed and use
Equipment Utilized
Physical Demands and Work Environment	Ability to lift 50 pounds
Special Conditions	Clean driving record.

Posting Details

Posting Number	23ST1105
Posting Open Date	04/20/2023
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Off Campus
City	Piscataway
State	NJ
Location Details	33 KnightsBridge Road

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement