Position Details

Position Information

Recruitment/Posting Title	Unit Computing Specialist
Job Category	Staff & Executive - Information Technology
Department	OIT-Enterprise Service Delivery
Overview
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Unit Computing Specialist for the Office of Information Technology’s Old Queens Technical Support Team. This position reports to the Associate Director of Information Technology. This position primarily supports the President, their Vice Presidents, University General Counsel, University Ethics and Compliance, Office of Academic Labor Relations, and 11 other departments that are part of the executive branch of the University. This position will also provide executive-level technical support services for office, mobile, and at-home equipment as well as support for the remote office locations in Newark, Trenton, and Washington DC to also include technical support for the governing boards and their associated committees. The Unit Computing Specialist will at times have to deal with matters of a confidential nature when conducting end-user support. Among the key duties of this position are the following: Provides computer, LAN client, application software and utilities technical support, and assistance to the Old Queens Quad user community. Provides high-quality end-user support. Responds to user inquiries, problem reports, and consulting service requests in a timely and courteous manner with most responses occurring within 1-3 hours of the initial request. Provides accurate and appropriate technical recommendations and specifications and provides ordering information to management where appropriate. Provides support, and technical direction to entry-level support technicians. On an annual basis, provides setup, installation, and replacement of computers as part of the Old Queens Quad “Total Cost of Ownership” technology plan. Provides sound technical recommendations for new systems accessories. Creates system images for easy recreation of systems configurations in the future. Provides documentation for the system configuration and specifications. Install new systems in a timely manner. With a minimum of down-time, transfers local data to newly installed systems. Meets or exceeds planned time frames. Responsible for all hardware inventory tracking as well as all equipment sign outs.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA	Nonexempt
Grade	03
Position Salary
Annual Minimum Salary	53498.000
Annual Mid Range Salary	67674.500
Annual Maximum Salary	81851.000
Standard Hours	37.50
Union Description	Admin Assembly (MPSC)
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience
Certifications/Licenses	Use of personal vehicle in order to travel for business demands; a valid driver’s license would be required for this position.
Required Knowledge, Skills, and Abilities	Demonstrates knowledge of desktop software and operating systems currently in use with a combination of two years of education and/or experience. Possesses excellent interpersonal skills, written and oral communication skills, problem-solving skills, and organizational skills.
Preferred Qualifications	Demonstrates proficiency with Microsoft Office Suite (Word, Excel, Access, PowerPoint, etc.), learning management systems, video/calls/conferencing and email applications. Knowledgeable with Operating Systems and University applications to conduct first level desktop support: Duo, Webex, Zoom, MAC OS and iOS.
Equipment Utilized	Windows Operating Systems for desktops/laptops MAC OS and iOS Zoom, Cisco, Webex and Teams Office 365 Adobe Suite Duo
Physical Demands and Work Environment	The Unit Computing Specialist Grade 3 should have reliable transportation and be able to travel to multiple locations including, but not limited to Newark, Camden, Trenton and Washington D.C. and possess the physical ability to lift up to 50 lbs.
Special Conditions	Clean driving record.

Posting Details

Posting Number	23ST1063
Posting Open Date	04/17/2023
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	College Ave (RU-New Brunswick)
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement