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Campus Support Technician I
Job Description
Job Title
Campus Support Technician IPosting Number
F005480Position Status
Full TimeAssignment Length
This field only applies to FacultyGrant Funded
NoCategory
Computer ServicesClass Code
46Pay Rate
$15.75Location
NortheastDepartment
DT Campus Support ServicesJob Summary
Responds to staff requests for technology equipment, support and supplies, performs minor repairs on equipment and assists with inventory. Troubleshoots and repairs technology equipment. Installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance/training to system users.
Primary Duties and Responsibilities
Essential Performance Requirements*
Completes scheduled technology setups/Ensures equipment is in good operating condition
Ensures correct software, firmware, and updates are done to the integrated systems
Experience in installing audio?visual?control systems including video conferencing systems, cabling and terminating video/audio systems, and equipment rack fabrication
Provides system testing and troubleshooting expertise on high?end A/V integrated control systems (i.e. Extron)
Responds to emergency calls for assistance/Performs repairs/adjustments on equipment
Responds to faculty/administrative requests for technology training and support in person or through email
Assists with maintaining inventory of all campus technology equipment
Ensures an efficient workflow and maintenance of established quality control standards
Assists with the installation and preparation of technology for campus events
Assists with equipment troubleshooting, maintenance, and research
Responsible for maintaining the schedule of campus events related to technology
Inspects microcomputer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users premises
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer
Instructs user in use of equipment, software, and manuals
Diagnoses system hardware, software, and operator problems
Assists with scheduling requests for equipment and software for classrooms
Service Excellence
Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
Service Excellence
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Completes scheduled technology setups/Ensures equipment is in good operating condition
Ensures correct software, firmware, and updates are done to the integrated systems
Experience in installing audio?visual?control systems including video conferencing systems, cabling and terminating video/audio systems, and equipment rack fabrication
Provides system testing and troubleshooting expertise on high?end A/V integrated control systems (i.e. Extron)
Responds to emergency calls for assistance/Performs repairs/adjustments on equipment
Responds to faculty/administrative requests for technology training and support in person or through email
Assists with maintaining inventory of all campus technology equipment
Ensures an efficient workflow and maintenance of established quality control standards
Assists with the installation and preparation of technology for campus events
Assists with equipment troubleshooting, maintenance, and research
Responsible for maintaining the schedule of campus events related to technology
Inspects microcomputer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users premises
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer
Instructs user in use of equipment, software, and manuals
Diagnoses system hardware, software, and operator problems
Assists with scheduling requests for equipment and software for classrooms
Service Excellence
Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
Service Excellence
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Minimum Qualifications
High school diploma or General Equivalency Diploma (GED)
One (1) year of experience in technical user support or media support
One (1) year of experience in technical user support or media support
Preferred Qualifications
Associates Degree from a regionally accredited college or university
Experience using and supporting microcomputers
Experience working with Crestron and Extron equipment
Experience using and supporting microcomputers
Experience working with Crestron and Extron equipment
Knowledge, Skills and Abilities
Knowledge of advanced computer graphics
Experience with computerized systems
Basic knowledge of computer networking
Excellent problem solving abilities
Proficiency with word processing, spreadsheet and presentation software
Excellent customer service and interpersonal skills
Must be proactive, self?directing and goal oriented
Experience with computerized systems
Basic knowledge of computer networking
Excellent problem solving abilities
Proficiency with word processing, spreadsheet and presentation software
Excellent customer service and interpersonal skills
Must be proactive, self?directing and goal oriented
Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Posted
04/14/2023Contact
Chasidy Coffer*
chasidy.coffer@tccd.edu*Please mention you saw this ad on AcademicJobs.*