The Residential Manager (RM) supervises all direct support professionals (overnight awake/asleep, relief) and is responsible for the quality of direct support services provided in their assigned program, including ensuring the daily operations of programs meet Federal, State and agency compliance regulations.

Schedule: Monday - Friday 8am-4pm (40 hr/week)

Responsibilities:

• Collaborates with the Division Director, management, peers, and direct reports in the planning, management, and fulfillment of the agency’s short/long term goals
• In partnership with Division Director and human resources department, conducts staff supervisions, provides coaching counseling, performance management, staff development, staff evaluations & assesses staff training needs with consistency
• Ensures staffing and scheduling meet program needs and adheres to the payroll budget
• Conducts interviews, reference checks, and program orientation with applicants & newly hired staff in accordance with organization policy, State and Federal labor laws
• Completes all administrative functions for the assigned program within the required time frames
• Acts as the primary leadership mentor for residential staff and interdisciplinary team members by providing necessary developmental training support and ensuring mandatory training compliance in assigned programs
• Responsible for implementing key objectives, ensuring high standards of direct care and ongoing monitoring and management of operations in the assigned residential program
• Implements Individual Support Plans (ISP) for individuals based on assessments, objectives, and goals
• Provides direct service to individuals served routinely
• Enhances and promotes The Arc of Opportunity’s strategic initiatives, overall brand, and organizational mission and values through positive promotion and representation
• Actively advocates for individuals served and demonstrates agency mission and values in all interpersonal and professional relations
• Must work a flexible schedule including nights, weekends, and holidays

Required Qualifications:

• Bachelor’s Degree in relative field and a minimum of one year experience in a human service field
• Minimum of 6 months human service supervisory experience or minimum of 1 year human service senior staff role experience
• Mathematical aptitude to reconcile monetary accounts, adhere to established budgets, schedule appropriately and control operational expenses within assigned areas of responsibility
• On call responsibilities
• A valid driver’s license and acceptable CORI/Fingerprint checks & driving record are required at all times during employment with The Arc of Opportunity
• Use of personal vehicles is required & must meet all State requirements to include a valid registration, insurance, & safety standards
• Ability and willingness to provide hand over hand assistance in personal care functions, including shower and hygiene assistance
• Ability to lift up to 50 lbs.; kneel, bend and carry items; and sustain periods of walking, standing, sitting.
• Ability to physically assist individuals according to their needs and perform physical restraint if necessary.
• Functional and situational reasoning to follow policy, complete administrative tasks, problem solve, exercise sound judgment, prioritize multiple tasks, & crisis manage
• Communication skills in written and oral English which convey clear and concise information in a professional & respectful manner to individuals supported, family members/guardians, government agencies, & community partners
• Ability to work independently

Comprehensive benefits package including vacation and sick leave, paid holidays, health, dental, life, disability, and 401K.

The Arc of Opportunity is an affirmative action/equal opportunity employer committed to building a diverse and inclusive workforce. Applications from women, minorities, individuals with disabilities, and veterans are strongly encouraged.

The Arc of Opportunity North Central Massachusetts is a smoke free workplace and campus