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Director of Entry Services
Full Job Description
Are you interested in contributing to the success of student's educational trajectory? Are you passionate about providing empowerment and access for students while they explore technical college? If so, Renton Technical College is the place for you! The Director of Entry Services provides leadership, management, and supervision for the comprehensive intake, onboarding, and advising process of new/prospective students, international students, and support services to students preparing to matriculate from college and career pathways to certificate and degree programs. The director collaborates with multiple departments in implementing and evaluating services and initiatives to support entry, progression, and completion of RTC’s diverse student population. The director is responsible for creating a welcoming environment for current and prospective students. This position supervises a staff of professional direct services practitioners and student employees. The director performs complex work at an expert level. Applications received by Monday, May 22nd will receive priority consideration. This position will remain open until it is filled.
The posted salary includes the general wage increase for 2023-2024.
Renton Technical College, located southeast of Seattle, has provided quality education in a variety of occupations for over 75 years. Our professional-technical certificate and degree programs offer entry and mid-level training in the areas of allied health, trades and industry, culinary, business, technology, and automotive. Our outstanding college & career pathways program with classes in adult basic education, English as a second language, and GED preparation is available to those who need additional preparation before entering a training program and for those who simply wish to improve their math and English skills. Career Education and apprenticeships degrees round out our offerings.
As an Achieving the Dream and an Aspen Institute top 10 finalist in Community College Excellence, RTC is also proud to be a Military Friendly School, serving those who chose to serve. Renton Technical College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its faculty and staff. The students that we serve come from a variety of backgrounds and are over 60% of color. We strongly encourage members of historically minoritized groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.
- Demonstrate multicultural competence (including an awareness and understanding of historically minoritized populations) and create an educational and work environment that affirms commitment to equity, diversity, and inclusion.
- Lead and manage departmental operations within the Student Success Center for new, returning, and currently enrolled students.
- Coordinate intake/entry, onboarding, and advising processes in collaboration with Enrollment Services and Outreach & Recruitment for a cohesive, inclusive, and streamlined student experience aligned to Guided Pathways.
- Supervise full-time and part-time staff; hire and train staff; make recommendations for disciplinary action; evaluate employee performance; resolve grievances in consultation with HR; establish and maintain office expectations.
- Collaborate with other student services and instructional departments/divisions to embody a student-centered approach in services and operations.
- Lead and support the development of departmental service improvement plans.
- Collaborate with institutional research, marketing, outreach & recruitment, and instruction to utilize the college’s CRM to advance targeted enrollment goals determined by the strategic enrollment management committee.
- Participate in development, implementation, and evaluation of policies and procedures to advance equity and inclusion of department operations and services.
- Organize and provide training and professional development for departmental staff and other employees as needed.
- Develop and manage departmental budget in collaboration with the Dean.
- Work with students to resolve concerns or complaints as they arise.
- Serve as the Primary Designated School Official (PDSO) for RTC’s very modest international student population and assure compliance.
- Serve as one of the College’s Subject Matter Expert (SME) for the student management system (PeopleSoft) as it pertains to departmental functions.
- Embrace and utilize technology to enhance processes, improve communication, and promote access. Evaluate outcomes and make adjustments as needed.
- Keep current with advising best practices; ensure entry advising staff employ student developmental theory in their advisement.
- Model teamwork and collaboration.
- Demonstrated leadership in working with and supporting persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical and learning abilities, and a commitment to an inclusive and equitable working / learning environment.
- Master’s degree in related field from a regionally accredited college and minimum of 3-5 years of direct professional academic advising, entry services/admissions experience, or a Bachelor’s degree and relevant combination of experience sufficient to perform the functions of the job.
- Professional experience in supervising, hiring, training, and development and evaluating staff; ability to create and nurture a performance-based and student-centered culture.
- Demonstrated ability to design, refine, and implement advising intake and onboarding operations, processes, and procedures.
- Familiarity with Guided Pathways and its implementation.
- Demonstrated experience applying student development theory in a professional advising setting.
- Exceptional communication and interpersonal skills and ability to work effectively as part of a team.
- Demonstrated ability to establish and maintain effective working relationships with students, faculty, staff and community partners. Skilled with interpersonal communications, conflict resolution and organizational management.
- An understanding of and commitment to the education role and philosophy of the technical college.
- Professional experience managing budgets.
- Ability to fully utilize and leverage software platforms to meet operational and enrollment needs.
- Demonstrated ability to promote universal design and accessibility. Proficiency in (or ability to learn within 6 month of hire) the production of accessibly content, whether print or electronic.
- Ability to maintain confidentiality, think critically and exercise independent judgment required.
- Proficiency using Microsoft Office, specifically experience creating & editing documents, spreadsheets and presentations. Previous success learning new computer software programs/platforms required.
- Demonstrated attention to detail required as well as previous experience maintaining accurate records, managing multiple tasks, and planning and organizing work in order to meet changing priorities and deadlines.
- Experience working in community or technical college environment.
- Ability to speak a regionally top spoken language other than English is preferred (Spanish, Vietnamese, Russian, Somali, and Chinese).
Working hours are generally aligned to business hours, Monday – Friday. Occasional evening and weekend work is required. Work is mostly sedentary in nature, performed in an office environment. Frequent use of a computer and exposure to terminal screens is required. Work and meetings may take place across campus. May drive/travel to trainings, conferences, and/or college events. This is mostly an in-person/on-campus position; remote work may occur as business permits.
The person hired is required to provide authorization for employment in the United States.
In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Renton Technical College to maintain an alcohol and drug-free workplace for our employees and students.
The person hired is required to provide authorization for employment in the United States. All offers of employment are contingent to background checks, including employment and required degree/credential verification. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform successfully in the position. Finalists are required to complete the Sexual Misconduct Disclosure form as required under RCW 288.112.080. Post offer, pre-employment criminal background checks are also required.
For questions regarding this position contact
Alex Vinson firstname.lastname@example.org 425-235-2475
Chelsea Dillon email@example.com 425-235-6579
Eligible employees at Renton Technical College (RTC) receive a generous benefits package in addition to their paycheck, including:
Coverage begins the first day of the month following the date of hire. If the date of hire is the first working day of the month, coverage begins immediately. Spouse or same-sex domestic partner, and dependent children are eligible for coverage.
Employees pay a portion of their medical care cost through payroll deduction. The employee premium is based on the choice of plan and coverage for lawful spouses, same-sex domestic partners, and dependent children. more information can be found by visiting www.hca.wa.gov/pebb
2023 Employee Monthly Contribution by Family Tier For questions call 425-235-7861 or E-mail firstname.lastname@example.org
Renton Technical College provides dental coverage at no monthly premium cost to the employee. Benefit eligible employees have a choice of dental plans. Options include:
- Uniform Dental Plan (Preferred Provider Organization -PPO plan) Administered by Washington Dental Service (WDS)
- DeltaCare (Managed Care Plan) Administered by Washington Dental Service (WDS)
- Willamette Dental (Managed Care Plan) Administered by Willamette Dental
???????Employees do not pay separate premium for vision coverage; it is covered under the medical plan. Optical service frequency and hardware (glasses, contact lenses, etc.) vary depending on type of plan selected.
Waiving Medical Coverage
If you have other medical insurance you can choose to waive medical coverage for yourself or any family member. If you have existing coverage through your spouse or domestic partner, please contact the plan directly to see how they will coordinate benefits.
If waiving medical coverage, the employee will still be covered under the dental insurance plan at no monthly premium cost.
Medical Flex Spending Accounts (FSA& LFA) & Dependent Care FSA (DCAP)
An FSA can save you 25 - 40% on your eligible expenses. Both plans are offered as payroll deductions.
Annual contributions in 2023 for Medical Flexible Account can be between a minimum of $120 to maximum of $2,850. As a "use it or lose it" IRC governed plan, medical expense reimbursements can be requested for employee, spouse, or their IRS eligible dependents.
Annual contributions in 2023 for the Limited Flexible Account can be between a minimum of $120 to maximum of $2,850. As a "use it or lose it" IRC governed plan, medical expense reimbursements can be requested for employee, spouse, or their IRS eligible dependents. Limited FSA is for employees enrolled in CDHP plans with HSA. Funds can only be used for dental and vision expenses only.
Dependent Care FSA (DCAP) allows you to save on child or elder care expenses
(e.g. babysitting, daycare, in-home care for an older dependent inept of self-care). Annual contribution is $5,000 for a Single person or Married couple filing a joint tax return.
Contribution of $2,500 for each married participant filing separate tax returns.
Permanent employees, lawful spouse, qualified same-sex domestic partner and dependent children under 26 years of age are eligible to enroll in life Insurance. Coverage is effective first of the month following the date of employment for basic coverage; for optional coverage, amounts become effective the first of the month following approval date.
- Basic Coverage: $35,000 Basic Term Life & $5,000 Accidental Death & Dismemberment (AD&D) This is employer provided at no cost to the employee.
- Supplemental Life Coverage(s): Supplemental term insurance coverage for employee, lawful spouse, qualified same-sex domestic partner and family is available in$10,000 increments from $10,000 up to $100,000, at additional cost to the employee.
- Supplemental AD&D Coverage: Voluntary Accidental Death and Dismemberment for employee, lawful spouse, qualified same-sex domestic partner and family is available at additional cost to employee.
Life Insurance Evidence of Insurability may be required for certain supplemental coverage amounts.
Long-Term Disability (Two Plans offered)
- Basic Plan: Employer provided and at no cost to the employee. It Provides 60% of the first $400 pre-disability monthly earnings, reduced by any deductible income. The maximum benefit $240 per month; the minimum benefit $100 per month. Benefits begin after 90 days of disability or the period of accumulated sick leave, whichever is longer.
- 2 Optional Plans: 60% and 50% of pre-disability monthly earnings, reduced by any deductible income, and is available at additional cost to employee. Maximum benefit for 60% planis $10,000 per month and $8,333 per month for the 50% plan. Premium for the optional plans is determined by employee type and waiting period selected.
PERS Plan 2: defined benefit plan for classified staff Employee Contribution: 6.36% of gross salary Employer Contribution: 10.39% of gross salary
PERS Plan 3: defined benefit & employee defined contribution for classified staff, Administrators, and Exempt employees
Employee Contribution: Varies from 5% to 15% Employer Contribution: 10.39% of gross salary
TIAA-CREF: defined contribution plan for Faculty, Administrators, and Exempt employees
Employee Contribution: Under 35: 5% of gross salary; 35-49: 7.5% of gross salary; 50 & over: 10% of gross salary
- Employee and Employer contributions to applicable retirement plans are mandatory for benefit eligible employees. The amount of the deduction and contribution are dependent upon the retirement plan chosen and may vary by current contribution rates in effect.
Supplemental Retirement Plan: In addition to regular matched retirement, employee can voluntarily participate in a 403(b) plan and set aside a portion of their income in Pre-Tax Elective Deferral or an After-Tax (Roth) Elective Deferral. Agreements and amounts can be changed at any time.
Deferred Compensation Plan: The State of Washington 457 plan permits employee to set aside additional pre-tax earnings for retirement savings.
Certain tax regulations allow employees to participate in one or both supplemental 403(b) plans and State of Washington's 457 deferred compensation plan.
Contributions to a 403(b) or 457 plan are funded solely by the employee.
- Discounts: based on your driving record, age, auto safety features, and more.
- A 12-month rate guarantee on their competitive rates.
- Convenient payment options including automatic payroll deduction, electronic funds transfer, or direct billing at home.
- Prompt claims service with access to local representatives.
Eligible employees may join one of two credit unions. Both offer member services that include payroll direct deposit, automatic bill pays, savings and checking accounts, overdraft protection, personal lines of credit and low interest loans.
- GEZA Credit Union
- Washington State Employees Credit Union
As an RTC employee you are eligible for exclusive homeownership benefits with the Hometown Home Loan Program offered through Home Street Bank. With this benefits package, you have access to vital homeownership resources.
Washington 529 Education Saving Plans
The GET program is Washington's 529 prepaid college tuition plan that helps families with young children save for future higher education expenses. The State of Washington guarantees that the value of your account will keep pace with the cost of college tuition, no matter how much it changes in the future. More information can be found at https://wastate529.wa.gov/howgetworks
Exempt and Classified employees will be paid for up to twelve (12) of the following holidays:
- Labor Day
- Veteran’s Day
- Thanksgiving Day
- Native American Heritage Day
- Christmas Day
- New Year’s Day
- The legally designated day for Martin Luther King Jr’s birthday
- Presidents’ Day
- Memorial Day
- Independence Day
- Personal Holiday (1 day)
Exempt employees accrue 16.67 hour per month vacation, 8 hours of sick a month and one personal holiday.
Paid Family Medical Leave (PFML):
This benefit offers partially paid leave to care for yourself or a loved one in times of serious illness or injury; to bond with a new child joining your home through birth, adoption or foster placement; and for certain military-connected events if you have a family member in active duty service.
Under the PFML program, the Employment Security Department (ESD) will replace up to 90% of an eligible employee’s typical weekly wage (up to $1,000 per week). To learn more about this benefit, please visit the ESD PFML website at https://www.paidleave.wa.gov/workers
Degree and other stipends:
Degree and other stipends may be earned based on employee type and applicable collective bargaining agreement. Please refer to Collective Bargaining Agreements at Renton Technical College
Health Benefits / Plan Comparisons / Plan Contact Information: www.hca.wa.gov/pebb
- State Board Retirement: http://www.sbctc.edu/colleges-staff/my-employment/retirement.aspx
- State Board Retirement Plan (SBRP)/TIAA-CREF: http://enroll.tiaa-cref.org/sbctc/
- Washington State Department of Retirement Systems: http://www.drs.wa.gov
Soha Qassis - Benefits Manager Phone: 425-235-7861
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