Job Description

 

Learning and Development Coordinator

Dept: Employee Assistance Program (EAP)

Reports to: Learning and Development Manager

Wage: $27.68 per hour

Type: Full-Time/40 hours per week, Non-Exempt

Location: Seattle, WA; remote-optional (WA residency required)

 

Note: This position will be expected to work on-site once or twice a month. If choosing to work remotely, a private workspace & reliable internet are required.

 

To Apply:

All applicants must provide a cover letter which describes how they meet or exceed the requirements for this position and to demonstrate their business writing skills. Go to: https://wellspringfs.org/about/careers and click on “Career Center” to apply.

 

Who We Are:

Our Mission: To end the cycle of family homelessness in our community.

Our Vision: A community in which every child has a safe and stable home.

For 130 years, Wellspring Family Services has worked to end family homelessness by making it easy for families and employees in crisis to access the services they need to regain stability. A non-profit, multi-service agency, Wellspring serves children, youth, and families throughout King County.

Wellspring has four primary programs. The Housing Services division provides eviction prevention and rehousing services to vulnerable populations in three counties. The Early Learning Center delivers trauma-informed early childhood education to children, ages 1 to 5, who have experienced homelessness. The Family Store supplies clothing, toiletries, toys, diapers, and baby equipment to low-income families so they can better afford rent and other basic needs. Our Employee Assistance Program connects employees with the resources they need to address crises, retain housing, and remain employed.

Wellspring Family Services is committed to a diverse and accessible workplace. Everyone is welcome. We strongly encourage applicants from under-represented communities, including BIPOC, non-conforming gender identities & sexual orientation, people with lived experience of homelessness, veterans, immigrants, and people with disabilities. To request disability accommodation in the application process, please contact HR@wellspringfs.org.

 

About our Employee Assistance Program:

Wellspring Employee Assistance Program (EAP) is a social enterprise of Wellspring Family Services. Employees routinely face personal crises that affect their professional lives. Wellspring provides resources for mental health services, childcare resources, legal help, financial counseling, elder-care services, and a wide array of other services that help those in need address crises. For over 39 years, Wellspring EAP has been serving organizations by providing high touch, innovative services and solutions that support individual, team, and workplace wellbeing.

 

Position Purpose:

This client-facing position works closely with the L&D Manager and the entire customer facing team to support all Learning & Development activities, collaborate with clients and consultants to superbly deliver L&D products and track relevant data for all L&D activities.

 

Essential Functions:

• Coordinate written and verbal communications between trainers, EAP staff, and client companies, including multi-party scheduling, price quoting, promotions, virtual hosting, and follow-up materials.
• Facilitate monthly and quarterly trainings promoting the EAP to employees and supervisors. This includes organizing, marketing, hosting, and follow-up actions for each activity.
• Assist with sourcing and recruiting new trainers/consultants, and support onboarding and relationship management.
• Provide information to client organizations regarding our Learning and Development offerings and make recommendations regarding best fit for service delivery.
• Coordinate planning, preparation, and real time online events including webinars, workshops, and other services as planned.
• Gather and analyze information from participants and client partners about previous training to identify client preferences, learning, and areas that need improvement.
• Enter training data into Salesforce and collaborate with the customer facing team and Systems to ensure training utilization and evaluation data is accurate.
• Act as primary Zoom Account manager.
• Assist the Learning & Development Manager in updating the Learning Catalog.
• Ensure the Learning & Development-related sections of the client-facing website portal are up to date and accurate.

 

Additional Responsibilities:

• Provide feedback on training content design and delivery.
• Support and act in a manner consistent with Wellspring’s values.
• Additional tasks and projects may be assigned as needed.

 

Requirements:

• Strong organizational skills with high attention to detail and accuracy.
• Strong work ethic that is demonstrated as accountability, self-direction, and willingness to learn.
• Minimum 1 years' experience hosting and/or using Zoom meetings.
• Highly proficient in MS Office Suite.
• Excellent time management, data tracking, problem-solving, and verbal/written communication skills.
• Ability to work in a highly collaborative, interdependent, remote team environment.
• Highly developed awareness of diversity, equity, and inclusion, with evolved ability to practice appropriate, relevant, and thoughtful strategies for working with diverse populations.

 

Preferred:

• Experience supporting the design and delivery of training activities.
• Experience building and/or updating websites.
• Proficiency with Salesforce, (or other CRM), SharePoint, Monday.com (or other Project Management tools), and Slack.
• Experience or willingness to speak in public.

 

Physical & Mental Requirements:

• Proof of COVID-19 vaccination.
• Washington State resident at start date.
• If employee chooses to work remotely, this position requires a private workspace with reliable internet.
• Regular and predictable attendance.
• The ability to understand, express and exchange complex ideas in a fast-paced environment.
• The ability to communicate detailed or important information to clients and/or co-workers through written documents and emails and through verbal means over the telephone, using virtual meeting platforms, and in person.
• The ability to use a computer for long periods of time. Adaptive accommodations may be available as needed.
• A moderate amount of moving around in a standard office environment may be needed.

Please note that employees should expect to perform some tasks that are outside the scope of the job description.

 

Employee Benefits:

Choice of 3 Medical Plans • 30 days paid time off per year, plus 10 paid employee holidays • Dental • Life Insurance • Long-Term Disability • 403b Retirement Plan • Flexible Spending Accounts • Health Savings Account • Employee Assistance Program • Employee Resource Groups • Counseling Session Reimbursement • Diversity, Equity & Inclusion (DEI) Training

As a 501(c)(3) nonprofit organization, Wellspring employees may use their time with us toward their participation in the Public Service Loan Forgiveness Program (PSLF).

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