Southeast Michigan Community Alliance (SEMCA) is recruiting talented professionals who want to contribute and make a difference in our southeast Michigan community!! SEMCA is a Michigan Works! Agency providing workforce development programs to residents in Wayne and Monroe counties, excluding the city of Detroit. SEMCA offers a competitive package to full-time employees who are eligible for benefits on the first day of hire including 12 annual holidays, 30 days accrued paid time off per year, and 6% employer match to 403(b) retirement plan! SEMCA is a 501(c)(3) nonprofit organization and employees with student loan debt are eligible to apply for public service loan forgiveness (PSLF). SEMCA also promotes work life balance by providing full-time administrative staff a hybrid work schedule. Employees are permitted to work remotely three days per week and only required to perform duties in the Taylor administrative office two days a week.

Annual Wage Range: $63,000 - $73,000

Job Summary

The Workforce Development Sr. Associate Program Manager will be responsible for assisting in the development and implementation of new programs and projects under the direction of the Program Manager. Manage the training, coaching, orienting, and scheduling of staff members and ensuring regular communication for optimal strategy and maximum efficiency. Support building a strong team by cultivating relationships and providing supportive services.

Essential Duties and Responsibilities

• Assist in monitoring and managing a portfolio of American Rescue Plan Act (ARPA) programs to ensure compliance of policies and procedures, and successful completion of targeted outcomes and fiscal requirements
• Assist in expanding and managing the Wayne LINC Return to Work (RTW) program and the Business Resource Network (BRN)
• Assist in developing detailed scopes of work and contract language
• Develop and train front line staff on ARPA policies and procedures (training materials, webinars, tool kits, etc.) as needed
• Act as a liaison for Customer Relationship Management (CRM) system, which includes providing training to support service staff members and facilitating work group meetings
• Coordinate data collection, analysis of internal and external reports, and long-range planning with SEMCA IT team
• Comprehension of ARPA policies relevant to assigned program portfolio and provide technical training to program contractors
• Provide documentation to assist with grant-writing and securing of additional funding of assigned programs
• Meet project goals by developing and following production processes, meeting performance and quality standards, resolving operational problems, and identifying work process improvements
• Perform other duties as assigned

Qualifications

All SEMCA team members are expected to be technically competent and committed to continuous development of their skills. The following skills, knowledge and education or certifications are specifically required for this position:

• Minimum of a Bachelor’s degree
• Ability to work independently with minimal supervision
• Demonstrated understanding of project management concepts
• One year experience managing a project or team
• Excellent verbal and written communication skills
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment
• Ability to effectively prioritize and handle information in a professional and confidential manner
• Strong interpersonal skills
• Proficiency in Microsoft Office software programs

Desired Qualifications

• Knowledge of the SEMCA regional business community
• Two years of experience in workforce development

Physical Demands

Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials on an LCD screen and smartphone, hearing and speech sufficient to communicate in person and over the telephone. These requirements may be accommodated for otherwise qualified individual requiring and requesting and/or needing additional accommodations.