Job Description

Date:                                     March 30,2023

Title:                                      SLA Success Navigator – Bridges to College Raider Ready

6 Positions open for Main Campus

2 Positions open for Lakeshore Campus (Holland)

Hours:                                   20-28 hours/25 weeks- Part-time temporary position until 8/31/23

Compensation:                 $18.66

Reports to:                          Dean of Strategic Outreach/Program Manager

Posting closes:                   Open until filled

 

For information on “Who are Professional Services, No-Benefit Employees?” please visit http://www.grcc.edu/humanresources/employeegroups/contingentemployees.

SUMMARY

The SLA Success Navigator Bridges to College Raider Ready will provide direct services to recent high school graduate students in support of the College’s efforts to increase student college readiness, persistence, retention, certificate/degree completion and successful transfer. In collaboration with the program manager or SLA Coordinator, this person will operate and assist in a case management student services role, focused on retention management, promoting post-secondary education, and intervention during the program. Activities include recruiting, assessing, monitoring and following up with students to ensure successful program completion.

 

Essential Job Functions

• Communicate with high school counselors and administrators, business leaders, community organizations, and other potential partners in our community to recruit prospective participants to the College.
• Utilize Customer Relation Management (CRM) software to manage prospective student and applicant communication and outreach plans, as well as case management efforts to improve recruitment and enrollment
• Assist with information sessions for the College, distribute informational material and respond to inquiries at on and off-site recruitment and outreach programs.
• Attend regular team meetings and training.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Other duties as assigned by the Dean of Strategic Outreach and Program Manager.

JOB SPECIFICATIONS

 

Education

• Associate’s degree or comparable combination of relevant education and experience required.
• Bilingual Spanish – English preferred.

 

Work Experience

• Work experience with at-risk and diverse populations required.
• Ability to relate to diverse high school student populations.
• Experience in higher education and administrative settings are preferred.
• Skilled in the planning and implementation of events and programs.
• Candidates must have a high level of experience using and developing technology.
• Excellent formal presentation skills for small and large groups while presenting a strong professional presence.

Skills

• Ability to organize work, handle multiple tasks, and meet timelines in a multi-project environment
• Proficient in use of electronic student information systems (PeopleSoft), Microsoft Office (Excel, Word, etc), Google Workspace (Google Drive, Google Sheets, etc), Navigate, and other Internet applications preferred.
• Self-motivated with the ability to work independently with minimal supervision.
• Knowledge of data reporting systems; experience with data tracking and preparing reports preferred.
• Ability to maintain a positive customer and student-oriented approach in a demanding work environment.
• Strong interpersonal skills and demonstrated ability to work as part of a team.

Mental Demands

• Commitment to serving a diverse student population with respect and equality.
• Must be able to communicate effectively and efficiently both verbally and in writing. Must be comfortable with public speaking.
• Dedicated to student success and GRCC’s mission, vision, and values.
• High level of energy, enthusiasm, motivation, and the ability to be innovative and creative.
• Able to manage high-stress conflict resolution with a positive approach, be team-oriented, and have a strong work ethic.

 

Physical Demands

• The position requires long periods of sitting, standing, reading and writing, listening and speaking.
• Must have reliable transportation to drive to various locations in the West Michigan area.
• Mix of seated office work and active off campus engagements (driving, standing at information tables for 2-3 hours, etc).
• Must be able to carry at least 25-30 pounds of recruitment and student engagement material.

Working Conditions

• Must be able to work flexible hours (i.e. night) including occasional weekends.
• Must be able to commute between campus and high school locations and travel locally to participate in recruitment, testing, and intake activities in area GRPS High Schools.

 

 

Method of Application.

Grand Rapids Community College is only accepting online applications for this position at https://www.grcc.edu/jobs. The posting will remain open until filled. Please include your resume and cover letter in one document. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an Equal Opportunity Employer.

 

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The College will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. 

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