Job Description

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Essential Job Duties

Is Time Limited

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Other Work/Responsibilities

• Create an education and training curriculum for professionals supporting individuals seeking long-term care and home and community-based services
• Develop and distribute content, such as desktop tools, standard operation procedures, fact sheets and risk-evaluation metrics
• Conduct an annual case management entity training on HCBS waivers through in person classes and webinars to review and discuss training content for each program
• Develop and update a resource guide that includes desktop tools, Fact Sheets (FAQs) and risk-evaluation metrics to support professionals understand HCBS and how to complete program enrollment forms
• Conduct quarterly case management entity training on new program concepts and releases by webinar
• Create evaluation metrics for hospital case managers and discharge planners on deinstitutionalization of patients, the qualifications for enrollment in the waiver programs and how to complete the referral form
• Create a page on the AHEC website that can link to other IT systems to house and archive desktop tools, standard operation procedures, fact sheets, FAQs, and other resource guides and materials, including performing quarterly maintenance of the website to ensure the training and resource materials and FAQs are up to date
• Develop and update FAQs and resource tools for waiver participants and primary caregivers on understanding HCBS, making a referral and how to request and use waiver services.
  • Create marketing and outreach materials on target populations for waiver enrollment to distribute to physicians, discharge planners, nursing facilities, schools, community-based organizations, case management entities, and other health care organizations.
  • Host a case management and care coordination institute to train and inform case management entities on the core principles of case management/care coordination for disabled and medical fragility children and adults

Minimum Experience/Education

• Master’s degree in communications, public relations, public affairs, education, health policy from an appropriately accredited institution and two years in Medicaid long-term services and supports and home and community-based services; or

• Bachelor’s degree in communications, public relations, public affairs, education, health policy from an appropriately accredited institution and four years Medicaid long-term services and supports and home and community-based services; or
• Licensed to practice as a Nurse in the State of North Carolina and two years of Medicaid long-term services and supports and home and community-based services; or

• an equivalent combination of education and experience in Medicaid long-term services and supports and home and community-based planning.

Department Required Skills

• Proven experience in adult education
• Proven experience with public speaking
• Proven experience in multimodalities trainings
• Understanding of different cultures and diversity
• Proficient in Microsoft Office products, including Word, Power Point, Publisher Excel, and Outlook
• Ability to establish and maintain effective working relationships with other state agencies, providers of services, advocacy groups, and other organizations
• Ability to work independently with minimum or no supervision
• Ability to effectively manage multiple tasks and priorities
• Proven ability to develop training evaluation metrics
• Working knowledge of long-term care supports and services and home and community-based care
• Proven ability to apply complex Federal and State regulations into training materials

Preferred Years Experience, Skills, Training, Education

• Master’s degree in communications, public relations, public affairs, education, health policy or related field from an appropriately accredited institution and two years of experience in Medicaid/Medicare long-term services and supports, home and community-based programs and adult education; or an equivalent combination of education and experience
• Proven ability in developing, implementing, and adapting processes used to engage stakeholders and support colleagues by planning, executing and measuring in-person and virtual events of varying size and scope, such as public hearings, listening sessions and webcasts.
• Experience with design software, such as Microsoft Publisher, Adobe Photoshop, Adobe InDesign or Adobe Premiere Pro.
• Previous working experience in public relations in health care, social services or government entity.
• Working knowledge of the instructional programming being taught.
• Ability to manage group activities

Required License or Certification

Valid NC Driver's License required?

Commercial Driver's License Required?

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