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Technology Support Analyst

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North Carolina State University

Job Description

Posting Number

PG193150SP

Internal Recruitment

No

Working Title

Technology Support Analyst

Anticipated Hiring Range

$50,557 to $52,000

Work Schedule

M-F, 8 a.m. to 5 p.m., some travel, nights and weekends

Job Location

Raleigh NC

About the Department

Founded in 1966, the Center for Urban Affairs and Community Services (CUACS) extends the educational research capabilities of NC State University to governmental and community agencies. The Center operates under a mandate to provide research and technical assistance to state and local government as well as to the faculty and staff of NC State. As part of the Center’s work with state government, a new program Technical Outreach to Public Schools (TOPS) was established to support functions critical to public education K-12. NC State will collaborate in areas of mutual interest with the North Carolina Dept. of Public Instruction (NCDPI) to support public schools on educational areas of high priority. Specifically, NC State will work with NCDPI in applying research and development skills to major educational and technological issues and by providing product and quality control support to the measurement of educational performance in the state’s 115 local school systems. TOPS will: 1) provide research, technical, and training assistance in carrying out assessments on a statewide basis; 2) develop tests and provide support for technological improvements for data-driven decision-making; 3) conduct needs assessment and research studies in priority areas of mutual interest. These work activities are highly sensitive and confidential and are technically complex.

Essential Job Duties

Conduct analytical work providing consultation, support, and/or training to end-users/clients of computer or other technology based systems. Employees may provide technical support of hardware, applications, operating systems, and networking. This function requires a broad understanding of a variety of technologies to support end-users/clients in a Microsoft Active Directory environment. These employees are not usually involved in application development or network design, but may participate in system integration and network analysis activities. This work requires strong communication skills, and ability to interact effectively with a broad range of end-users/clients and an ability to use a variety of technical resources for providing this support. Employees at this level may provide routine and non-routine support for a wide range of technologies, or may provide in-depth support for a more narrowly-defined area of technology. These employees may be responsible for oversight of programs or projects.


Other Responsibilities

Other duties as assigned.

Minimum Experience/Education

Associate’s degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Other Required Qualifications

  • Demonstrated range of technical understanding to resolve independently routine and non-routine issues on software/hardware. 
  • Ability to document solutions that solve client problems and clearly present these solutions.
  • Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of limited complexity.
  • Ability to work independently on tasks, develop own work, schedule and monitor progress against defined parameters. 
  • Ability to perform job with minimal supervision. 
  • Ability to work with others and form good working relationships.
  • Ability to troubleshoot common hardware/software problems. 
  • Ability to listen to symptom descriptions to analyze problems and to resolve effectively. 
  • Ability to communicate technical information in an understandable way to non-technical users. 
  • Understanding of basic Microsoft Active Directory.

Preferred Qualifications

  • Knowledge and understanding of Active Directory SCCM including but not limited to OS workstations deployments, configuring, optimizing, and supporting these clients.

Required License or Certification

n/a

Valid NC Driver's License required

No

Commercial Driver's License Required?

No

Job Open Date

03/27/2023

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

03/31/2023

Special Instructions

Please submit a resume, cover letter, and the contact information for at least 3 professional references.

Position Number

00046651

Position Type

SHRA

Position Classification Band Title

Technology Support Analyst

Position Classification Band Level

Contributing

Position Classification Salary Range

$32,473 - $88,041

Salary Grade Equivalency

IT01

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.0

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Non Mandatory - Emergency Event

Time Limited Position

Yes

Time-Limited Appointment Length (if applicable)

6 months

Is this position partially or fully funded on ARRA stimulus monies?

No

Department Id

094001 - Urban Affairs & Community Serv

AA/EEO

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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