This job has Expired
IT Lead Engineer
Job Description
Position Number:
102654Title:
IT Lead EngineerFunctional Title:
IT Lead EngineerCategory Status:
33-Exempt RegularApplicant Search Category:
StaffUniversity Authorized FTE:
1.000Unit:
LIBR-LibrariesCampus/College Information:
ABOUT THE UNIVERSITY: Founded in 1856, University of Maryland, College Park, is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
ABOUT THE LIBRARIES: As the largest university library system in the Washington D.C.-Baltimore area, the University of Maryland (UMD) Libraries serve more than 41,000 students and 14,000 faculty and staff of the flagship College Park campus. The Libraries’ extensive collections, programs, and services enable student success, support teaching, research, and creativity, and enrich the intellectual and cultural life of the community. A member of the Big Ten Academic Alliance and the Association of Research Libraries, the UMD Libraries were honored with the 2020 Excellence in Academic Libraries award in the university category from the Association of College and Research Libraries.
The University of Maryland Libraries are committed to advancing diversity, equity, inclusion, and accessibility. We support university and library efforts to create a more just campus environment, understanding the unique, interdisciplinary focus of libraries and archives as collectors and curators of the historical, literary, artistic, and scientific record. We provide collections, services, and programs that reflect the diversity of our community, heighten cultural awareness, and incorporate the histories, experiences, and expressions of those who have been historically marginalized and/or underrepresented. We work to ensure equitable access to our facilities, resources, and services.
ABOUT THE LIBRARIES: As the largest university library system in the Washington D.C.-Baltimore area, the University of Maryland (UMD) Libraries serve more than 41,000 students and 14,000 faculty and staff of the flagship College Park campus. The Libraries’ extensive collections, programs, and services enable student success, support teaching, research, and creativity, and enrich the intellectual and cultural life of the community. A member of the Big Ten Academic Alliance and the Association of Research Libraries, the UMD Libraries were honored with the 2020 Excellence in Academic Libraries award in the university category from the Association of College and Research Libraries.
The University of Maryland Libraries are committed to advancing diversity, equity, inclusion, and accessibility. We support university and library efforts to create a more just campus environment, understanding the unique, interdisciplinary focus of libraries and archives as collectors and curators of the historical, literary, artistic, and scientific record. We provide collections, services, and programs that reflect the diversity of our community, heighten cultural awareness, and incorporate the histories, experiences, and expressions of those who have been historically marginalized and/or underrepresented. We work to ensure equitable access to our facilities, resources, and services.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Position Summary/Purpose of Position:
The IT Lead Engineer works in a highly collaborative team environment in the User and Systems Support (USS) department with the Digital Services and Technologies (DST) division. The position is the team leader for training resources, technical consultation, and solution architecting for the Desktop Support Technicians and Help Desk Staff.
The position:
- Maintains in-house technology equipment and IT assets.
- Maintains and enhances the Libraries desktop environments (primarily Windows and Mac).
- Participates in a cross-team infrastructure management group, and leads DST’s support for data center hardware and Windows server environments and applications.
- Provides end-user support of library-wide client-server applications and troubleshoots complex technical problems (in person, by telephone, or via work orders) promptly and accurately.
- Interacts with other Libraries’ personnel in a client-provider relationship to resolve requests and technical issues and through partnerships to execute library-wide projects.
- Develops, manages, and administers all aspects of the library’s desktop and public computing environments and works with other technical staff in DST to maintain highly performative application and computing environments.
- Collaborates with the USS team and works with campus partners in the Division of IT and other colleges’ and units’ IT staff.
The Libraries’ IT practices and solutions must align with campus and state IT policies, standards, trends, and best practices. Developing relationships and sharing knowledge with colleagues across the University are critical to this position’s success. This position may represent the libraries on assigned University technical groups.
The IT Lead Engineer is expected to work independently and as a team member to analyze and solve problems and manage projects. The individual in this position will handle special projects and solve more complex technical problems escalated by the helpdesk. Work requires initiative and judgment and is often expected to be performed with little supervision.
Minimum Qualifications:
Education:
- Bachelor’s degree
Experience:
- Five years of work experience as a desktop administrator working with Windows and Mac operating systems in a large, enterprise Active Directory infrastructure.
- Experience deploying, integrating, configuring, and securing Microsoft Windows (10+) and Mac Operating System in Active Directory and standalone environments as well as hybrid environments (on-premises and cloud-based).
Knowledge, Skills, and Abilities:
- Excellent troubleshooting skills.
- Excellent interpersonal and communication skills.
- Ability to use project and issue management software for tracking and prioritizing work assignments.
- Ability to work independently and collaboratively
- Ability to analyze, interpret, and present research findings
- Ability to perform systems planning and development to include new features in the Windows Desktop operating system as well as the ability to deploy new applications and services.
- Ability to automate processes using programming/scripting languages, Windows PowerShell, .NET, and Batch.
- Knowledge of Windows Server and Workstation, SCCM, MDT, imaging, and Group Policy.
Preferences:
Preferred Education:
- Bachelor’s degree or higher in a technical field such as computer science or information technology.
Preferred Experience:
- Application virtualization experience.
- Microsoft SQL 2008/2012/2014 experience.
- Experience with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, Intune, Office 365, OMS, and Amazon Web Services.
- VMware experience
Preferred Certifications:
- CompTia A+, Security+, Server+ Certified
- Jamf Pro Certified Tech
Additional Information:
- The salary range is $80,240-$95,000, salary is commensurate with experience.
- You must be legally able to work in the United States; the University of Maryland Libraries will not sponsor individuals for employment.
- Please review the entire position description at the Libraries’ career webpage.
Job Risks
Not Applicable to This PositionPhysical Demands
The position entails primarily sedentary work that involves remaining in a stationary position for long periods of time and the ability to occasionally transport up to 50 pounds.
Must be able to operate computers, objects, tools, or controls.
Must be able to operate computers, objects, tools, or controls.
Must possess a valid driver’s license and be able to operate a vehicle.
Posting Date:
03/27/2023Open Until Filled
YesBest Consideration Date
04/09/2023Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
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