Financial Aid Assistant

Tarrant County College District

Job Description

Job Title

Financial Aid Assistant

Posting Number


Position Status

Full Time

Assignment Length

This field only applies to Faculty

Grant Funded




Class Code


Pay Rate



Trinity River


DT Financial Aid

Job Summary

Reporting to the Director of Financial Aid, the Financial Aid Assistant is responsible for serving as the primary receptionist for current and prospective students for the Financial Aid Office and assisting students with applying for financial aid and understanding how to receive financial aid.

Primary Duties and Responsibilities

Essential Performance Requirements* 
  • Greets current and prospective students in the Financial Aid Office, directing requests and questions to the appropriate party
  • Provides financial aid application guidance to students, including the process once financial aid has been approved and distributed
  • Files financial aid records and reports, posts information to records, sorts and distributes mail, copies documents, answers telephone and performs similar duties
  • Computes amounts and checks totals on various financial aid reconciliation reports
  • Inputs and retrieves financial aid information in Colleague system in connection with the responsibilities of serving financial aid students

Service Excellence
  • Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
  • Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
  • Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
  • Supports the values of the College: diversity, teaching excellence, student success, innovation, and creativity and service to the College
  • Supports the mission, values, and goals and principles of the College

Works under the general supervision of the Director of Financial Aid

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

  • High School diploma or General Equivalency Diploma (GED)
  • One (1) year of experience in supporting and serving customers

Preferred Qualifications

  • Experience providing customer service in an office environment
  • Experience working within a college or university setting

Knowledge, Skills and Abilities

  • Knowledge of higher education and college financial aid programs
  • Skilled in excellent customer service and interpersonal relationships with diverse populations, including strong listening, verbal, and written communication
  • Skilled using computer applications and enterprise systems, including the Microsoft Office suite
  • Ability to work effectively in a collaborative environment and a setting that is diverse and urban
  • Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
  • Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.




William McMullen



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