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Enrollment Services Coordinator

Chemeketa Community College

Job Description




Leads and supervises teams of employees in admissions, registration and student record services. Coordinates Banner student system settings and processes related to enrollment functions and services. Serves as Administrator for Slate admissions systems and Parchment transcript ordering system. Business systems analyst for admissions and registration and technology

Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply.

When applying for this position, you will be required to attach the following electronic documents:

  • Resume
  • Cover Letter
  • Unofficial Transcripts - An electronic copy of your academic transcript(s) from an accredited institution which clearly indicate the degree awarded, and any other applicable information, must be attached with your application if you would like it considered as part of your eligibility for the position. Any applicants who earned academic credentials from outside of the United States and wish to use those credits for consideration must also upload an evaluation of college credit earned at the non-U.S. institution.



Coordination & Supervision

  • Supervises admissions and registration services staff; monitors work load, job duties and special projects of staff in enrollment services; oversees customer services for services related to student registration, and general admission processing; maintains effective processes
  • Assigns duties to staff; provides clear and concise instructions, and communicates service expectations and duties; coordinates daily operation and coordination of the enrollment services department in collaboration with the Dean/Registrar
  • Coordinates coverage for the frontline admissions, registration and related services provided to students including in-person and virtual services
  • Coordinates district-wide to develop trainings for relevant systems and procedures; provides ongoing training; addresses training issues as needed
  • Coordinates annual application process for Chemeketa Scholars, serves on scholarship committee
Enrollment Services Management Team
  • Assists Dean/Registrar in leadership for enrollment services teams
  • Develops documentation, manages organization of procedures, and directs processes for documentation development
  • Provides budget recommendations
  • Help to lead program review and unit planning
  • Reviews, analyzes and implements enrollment services processes, practices and procedures; assesses the impact of enrollment services processes with other departments; analyzes potential system-wide impacts and works with stakeholders to develop mutually beneficial processes
  • Assists in development and distribution of Academic Calendar and Registration/Admissions information in college communications
  • Assists in establishing and enforcing college policy and procedures
Enrollment Services Systems & Processes
  • Researches and evaluates the use of Banner and other software technology to serve customers and enhance services; responsible for Banner Student and General module Admin Page settings; Acts as subject matter expert for Banner processes
  • Uses Banner student information system and other technology to ensure processes are effectively providing services and critical functions
  • Coordinates critical system settings/processes related to admissions, registration, and student records (e.g. grade processing, Banner term set-up, Slate configuration, etc.)
  • Keeps pace with new functionality of college systems and incorporates beneficial changes into college and office operations; implements new systems and procedures as needed
  • Assesses, evaluates and monitors Banner Student and General upgrades; coordinates testing, communicates changes with users; provides technical assistance to staff related to transaction processing in Banner Student and General module, including reports
  • Data custodian for Banner Student; approves system access for Banner and other student systems access (e.g. Slate, Parchment, National Student Clearinghouse)
Department Liaison
  • Creates a collaborative work team with other departments and staff to provide excellent customer service to students, staff and community members
  • Actively participates on college wide committees related to Enrollment Services projects and processes; serves as liaison for Enrollment Services and other departments
  • Serves as business analyst liaison with IT and other analysts in core functional offices
  • Works effectively with departments college-wide to implement and maintain processes and strategies in relation to admissions and registration operations
  • Provides information effectively to employees, students, other college department staff and general public, including resolving conflicts and differences

Institutional Expectations

  • Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds
  • Participates in recruitment and retention of students at an individual and institutional level in promotion of student success
  • Embraces, understands and uses appropriate technology tools to accomplish job functions
  • Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices




Your application will be scored based on the minimum qualifications, core competencies, and preferred qualifications. If you are unsure whether you meet all of the qualifications listed below, we encourage you to apply and address through your application materials all of the relevant education, transferable skills, and related experience that makes you a great candidate for this position. The information provided on your application will be used to determine step placement upon hire. Please ensure you include all information on your application which you wish to be considered.

Minimum Qualifications

Bachelor's Degree from an accredited institution
Two years related experience in higher education with high public contact
Two years customer service experience
One year of project management experience
One year of experience in records management or equivalent
One year supervisory experience or equivalent leading a team of employees

Core Competencies

  • Demonstrated extraordinary interpersonal, written and oral communication skills
  • Knowledge of group process and team building techniques and the ability to apply this knowledge in a work setting
  • Ability to work effectively with diverse groups of people and under strict timelines
  • Ability to effectively prioritize and complete multiple projects and tasks and limited resources
  • Bicultural/multicultural skills sufficient to select appropriate behaviors, values and attitudes within different cultures during interactions with others

Preferred Qualifications

  • Experience in facilitating development and implementation of systems in an educational setting
  • Experience with Ellucian/Banner Student Information System
  • Experience with Slate CRM
  • Experience in training, writing documentation and procedures; analyzing workflow; analyzing policies and procedures to fit the needs of a very diverse client constituency
  • More than one year of project management experience
  • Experience using Ellucian/Banner Student Information System in a Registrar or Enrollment Services Office
  • Bilingual English/Spanish




  • Please Note: As part of the first round of screening, the committee will conduct an anonymous review of the application materials and will not be able to view any personally identifiable information. Please be sure that your application is complete and thoroughly depicts how you meet the minimum qualifications, core competencies and preferred qualifications.

Required documents must be provided at the time of application. Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.


  • This is a 100%, 12-month exempt assignment of the C3 band and grade
  • This position has a 1-year probationary period
  • All positions at Chemeketa are required to be available for work onsite as requested by the college.
  • Requires flexible work schedule to meet program needs, which may include evenings and/or weekends
  • This position may require the use of your personal vehicle for transportation between campus locations
  • Requires the provision of official transcripts upon hire
  • Employees must maintain Oregon, Washington or Idaho residency as a condition of employment.
  • Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment.
  • Providing false information will result in rejection of an application, employment offer or dismissal

Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Even though weight lifted may be negligible, it may be rated light work if frequent walking and/or standing is required.

Applicants are eligible to use Veterans' Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.

For information regarding Veterans' Preference qualifications, visit


  • One of the following:
    • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) -OR-
    • Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension -OR-
    • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate
  • In addition to one of the above documents, Disabled Veterans must also submit one of the following:
    • A copy of their Veterans disability preference letter from the Department of Veterans Affairs -OR-
    • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at

Chemeketa Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.


It is against the law for this recipient of Federal financial assistance to discriminate on the following bases: Against any individual in the United States, on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sex stereotyping, transgender status, and gender identity), national origin (including limited English proficiency), age, disability, or political affiliation or belief, or, against any beneficiary of, applicant to, or participant in programs financially assisted under Title I of the Workforce Innovation and Opportunity Act, on the basis of the individual’s citizenship status or participation in any WIOA Title I-financially assisted program or activity.

The recipient must not discriminate in any of the following areas:

  • Deciding who will be admitted, or have access, to any WIOA Title I-financially assisted program or activity;
  • providing opportunities in, or treating any person with regard to, such a program or activity; or
  • making employment decisions in the administration of, or in connection with, such a program or activity.

Recipients of federal financial assistance must take reasonable steps to ensure that communications with individuals with disabilities are as effective as communications with others. This means that, upon request and at no cost to the individual, recipients are required to provide appropriate auxiliary aids and services to qualified individuals with disabilities.


If you think that you have been subjected to discrimination under a WIOA Title I-financially assisted program or activity, you may file a complaint within 180 days from the date of the alleged violation with either:

  • The recipient’s Equal Opportunity Officer (or the person whom the recipient has designated for this purpose); or
  • The Director, Civil Rights Center (CRC), U.S. Department of Labor, 200 Constitution Avenue NW., Room N-4123, Washington, DC 20210 or electronically as directed on the CRC Web site at
  • If you file your complaint with the recipient, you must wait either until the recipient issues a written Notice of Final Action, or until 90 days have passed (whichever is sooner), before filing with the Civil Rights Center (see address above).
  • If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint, you may file a complaint with CRC before receiving that Notice. However, you must file your CRC complaint within 30 days of the 90-day deadline (in other words, within 120 days after the day on which you filed your complaint with the recipient).
  • If the recipient does give you a written Notice of Final Action on your complaint, but you are dissatisfied with the decision or resolution, you may file a complaint with CRC. You must file your CRC complaint within 30 days of the date on which you received the Notice of Final Action.

Contact person:
Alice Sprague, Associate Vice President of Human Resources | 503.399.2537

To request this publication in an alternative format, please call 503 399 5192


In addition to a rewarding and energizing career opportunity, Chemeketa offers a comprehensive benefits package to all salaried Chemeketa employees and eligible dependents. Benefits available to Chemeketa employee's include:

Core Benefits: Complete health insurance package, employer-paid group life insurance, Long term disability insurance, employee assistance programs

Voluntary Benefits: Voluntary life insurance, long term care insurance, AFLAC cancer insurance, flexible spending accounts.

Qualifying employees will receive contributions to the Public Employee's Retirement System (PERS) as well as the opportunity to enroll in optional 403(b) and 457(b) deferred compensation plans.

Additional perks of joining the Chemeketa team include tuition waiver for employees and their qualifying dependents, on-campus wellness activities, and generous leave policies.

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