Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology. 

Reporting to the HR Data Administration Supervisor, each HR Data Management Intermediate Associate serves as an essential member of the HR Data Management Team.  Each Intermediate Associate is responsible for processing HR and J-1 Visa transactions received by the SSC and completing all associated tasks.  The HR Data Management Intermediate Associates work collaboratively with their fellow Associates, other internal SSC teams and our external business partners and customers. 

Please note that this position works primarily remotely. Going forward the position may be up to 95% remote and the candidate must live within a reasonable commuting distance from Ann Arbor.

This position will be a 3 year term limited position. 

Responsibilities*

• Provide excellent customer service in all interactions
• Candidate must be comfortable spending 80% of time completing transactions which demand a strong attention to detail in order to achieve high accuracy rates
• Develop subject matter expertise in the areas of Personnel Action Request, New Hire processing, Personal data changes, J-1  Visa processing and other related HR transactions including eRecruit suspense and audit work
• Process J-1 Visa intake paperwork which includes generating Department of State letters, and coordinating exchange visitor paperwork.
• Handle a high volume of tickets using a case management tool to open, process, record notes and close tickets
• Use extensive on-the-job training to process 60+ types of HR transactions
• Audit work - Research discrepancies by examining records and other documents; comparing them against the information in MPathways (PeopleSoft) in order to resolve the discrepancies
• Identify opportunities, support implementation of processes, and training improvements.
• Process HR transaction request utilizing multiple systems: TeamDynamix, MPathways (PeopleSoft), Perceptive Content, Dropbox and others
• Maintain knowledge of and adhere to University of Michigan policies and procedures
• Possibility of working season days (as needed, based on urgency)
• Other duties as assigned

Required Qualifications*

Education:

• High school diploma or equivalent

Experience:

• Proven ability to work efficiently and effectively delivering high quality work output
• Willingness to deliver excellent customer service
• Effective written and verbal communications
• Able to use critical thinking and problem solving skills in decision making
• Ability to work in a high volume setting  
• Capacity to develop professional relationships with multiple U-M Schools, colleges and units
• Have learning agility in a constantly changing environment with the ability to communicate changes effectively
• Proficient standard office computer skills with (i.e. Microsoft Office, Google)
• Willingness to identify and utilize resources appropriately

Additional Information

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas:  Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.

We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.

The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Note: Candidates for this position must be legally authorized to work in the United States. Visa sponsorship is not available for this position.                                

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.