Job Description

Job Title

Program Specialist, Corporate Services 

Department

Corporate Services

FLSA

Non-Exempt

Minimum Qualifications

Work Experience

Knowledge, Skills and Abilities

1. Evidence of strong interpersonal skills, organizational skills, and effective oral and written communication skills.
2. Ability to respond both verbally and in writing to clients, businesses, students, community partners, stakeholders, and individuals having contact with the department.
3. Excellent problem-solving and critical-thinking skills.
4. Ability to manage multiple tasks and meet deadlines.
5. Ability to work independently, exercising judgment and initiative.
6. Proficient and comfortable with technology, including Microsoft Teams, and Microsoft Office products, including Excel, Word, database, and presentation programs.
7. Ability to work as a team member and participate in a positive manner toward achieving the mission of the department.
8. Maintain flexibility and willingness to adapt.
9. Ability to collaborate, establish and maintain positive relationships throughout the college and the community.
10. Personal integrity, honesty, and the ability to maintain confidentiality.
11. Understanding of the mission, goals, and objectives of a community college.

Essential Functions

Job Duties

1. Greet visitors and handle incoming calls and function in a front desk receptionist capacity at the Durham Tech Chesterfield facility.
2. Provide exemplary customer service and open, clear communication to clients, the public, the community, and colleagues daily.
3. Maintain office supplies and materials to support department and instructors and provide onsite support for programming.
4. Support planning and implementation of courses designed to meet client and student needs.
5. Responsible for learning Colleague and other college systems and implementing new procedures and processes to continue the workflow of contracts, reports, and maintaining course files.
6. Generate, assemble and maintain content of all course files (i.e., instructional contracts, reports, registration forms, etc.) and coordinate proper storage and security of all course files.
7. Responsible for the inclusion and accuracy of all course files for compliance purposes.
8. Assist in preparation of instructional materials as necessary.
9. Process registrations and evaluations for assigned classes.
10. Produce and update course data and documents for program directors as needed and ensure that all program reporting is completed in a timely and efficient manner, checking for correctness and accuracy of all data.
11. Maintain objectivity and confidentiality in handling departmental and institutional information, especially information relative to departmental personnel.
12. Ensure that all programs are conducted according to Durham Technical Community College, State, and program policies.
13. Seek methods and implement strategies to improve the efficiency and effectiveness of processing and reporting.
14. Promote an attitude of teamwork among staff, instructors, students, and community representatives.
15. Additional duties shall include other appropriate activities as assigned by the coordinators, directors, registrar, executive director, or the president.
16. Participate in department, division, and college meetings, serve on committees, and utilize team meetings to contribute to the success of the college and the department.
17. Make recommendations to supervisor concerning department needs.
18. Travel within Durham and Orange Counties as needed.

Physical Demands

• Ability to sit and/or stand for long periods of time.
• Ability to lift, at times, up to 25 lbs.

Required Working Hours

A minimum of a 40-hour work week as determined with the supervisor to allow the employee to fulfill the assigned duties and responsibilities, including occasional evening and weekend hours.

Hiring Range

$44,463 - $52,800

Job Type

Full Time Staff

Posting Number

AS602P

Open Date

03/21/2023

Close Date

04/14/2023

Open Until Filled

No

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