Job Description

Job Title

Department

FLSA

Minimum Qualifications

• Associate’s degree from a regionally accredited college or university, preferably in a business-related field or 2 years comparable work experience in a relevant field (ie. Marketing, Accounting, Business, Entrepreneurship).
• Proficient organizational and interpersonal skills.
• Proficient and comfortable with technology, including Microsoft Word, Excel, database, and presentation programs.
• Must be detail-oriented.

Work Experience

• Three years of experience in a professional office environment.
• One year of successful teaching, training, or business advising experience.
• At least one-year of experience working directly with clients or in a customer service or training environment.

Preferred Qualifications

• Proficiency with online software and tools including Facebook, LinkedIn, Twitter, Canva, calendar of events submissions, social media, and platforms for virtual meetings, webinars, and scheduling.
• Entrepreneurship or small business operations experience.
• Fluency in Spanish, both written and verbal proficiency.
• Knowledge of entrepreneurial ecosystems of Durham and Orange counties, as well as the greater triangle area.

Knowledge, Skills and Abilities

1. Evidence of strong interpersonal skills, organizational skills, and effective oral and written communication.
2. Ability to respond both verbally and in writing to students, co-workers, businesses, community partners, and individuals having contact with the college.
3. Present information effectively to individuals and groups.
4. Business basics including basic principles of business and strategic planning, mathematics, problem solving, marketing, sales, and public relations.
5. Develop and compile statistical information that may require the knowledge of fractions, percentages, and other mathematical concepts.
6. Ability to network, collaborate, establish and maintain positive relationships throughout the college and the community.
7. Excellent problem-solving and critical-thinking skills.
8. Ability to manage multiple tasks and meet deadlines.
9. Ability to engage in active listening.
10. Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.
11. Personal integrity, honesty, and the ability to maintain confidentiality.
12. Ability to work independently, exercising judgment and initiative.
13. Provide exemplary customer service to students, the public, the community, and colleagues daily.
14. Maintain flexibility and willingness to adapt.
15. Display open-mindedness, fairness and see multiple perspectives.
16. Ability to work as a team member and participates in a positive manner toward achieving the mission of the department.
17. Understanding of the mission, goals, and objectives of a community college.

Essential Functions

Job Duties

1. Promotes and markets college programs and departments to community and businesses.
2. Develops new initiatives to promote small business and maintains databases for training opportunities.
3. Identifies small business education and training needs and supports workshops and seminars designed to meet those needs.
4. Identifies programs and training sessions to benefit the organization and create awareness of the SBC internally.
5. Schedules, monitors, and performs follow-up evaluations of offerings to ensure local business needs are met.
6. Stays abreast of new and trending training needs specific to the areas of small business through professional development, reading, and research.
7. Stays abreast and incorporates current and emerging trends and innovations in areas of responsibility.
8. Identifies instructors, secures training facilities, equipment, and materials, and coordinates registration and evaluation process.
9. Maintains a high level of professionalism as a representative of the College.
10. Seek opportunities to recognize the success of students and clients.
11. Seek ways to involve students, clients, and businesses in other services/programs of the college.
12. Ensure that all programs are conducted according to Durham Technical Community College, State, and program policies.
13. Provide support to the Director of the Small Business Center and accept responsibility for other projects upon request.
14. Seek methods and implement strategies to improve the efficiency and effectiveness of processing and reporting.
15. Promote an attitude of teamwork among staff, instructors, students, and community representatives.
16. Participate in team meetings, serve on committees, and utilize team meetings to contribute to the success of the college.
17. Seek to maintain open, clear communication with all internal and external customers.
18. Provide onsite services at various locations and travel within Durham and Orange counties.

Physical Demands

Required Working Hours

Hiring Range

Job Type

Posting Number

Open Date

Close Date

Open Until Filled

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