NC State University Libraries IT Department is seeking motivated undergraduate or graduate students to join our Tech Support team. IT Student Technicians work individually and collaboratively to assist Library patrons and staff with technology issues. IT Student Technicians are entrusted with a high level of responsibility and have the opportunity to develop creative solutions to technical challenges. Duties include: monitoring and responding to the Libraries IT Service Desk support requests; diagnosing, troubleshooting, and resolving technical issues; assisting with hardware and software support; maintaining IT assets and supporting specialty spaces. Successful candidates will gain real-world, hands-on experience while working alongside IT staff, supporting best-in-class enterprise technology solutions across D.H. Hill Jr., James B. Hunt, and NCSU branch libraries.

Must be enrolled as a Graduate or Undergraduate student at NC State.

Strong customer service and communication skills. Creative problem solving. Ability to learn new skills via hands-on experience with new technology and through technical documentation.

Experience interacting directly with customers including Students, Staff and Faculty via phone or in person. Ability to document customer interaction, gather technical information and escalate issues to appropriate technical staff when necessary. 

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NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.