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Technician 3, Professional Development & Student Records
Job Description
Position Title
Technician 3, Professional Development & Student RecordsOpen Internally or Externally
ExternalIf faculty, tenure track status
Not ApplicableReports to (title)
Coordinator 1, Professional Dvlpment & Student RecordsDepartment
Registration - Miller Professional DevelopmentRequisition Number
23227Position Type
ReplacementJob Category
StaffFT/PT
Full-timeStarting Salary
$31,366.95 - $34,598.65Job Open Date
03/17/2023Open Until Filled
YesPriority Review Date
04/03/2023Job Summary
This position is responsible for performing clerical and technical duties in the enrollment and registration of students for all program areas of the Salt Lake Community College (SLCC) Professional Development Student Record Management Office. Works directly within the various student information systems (i.e., Ellucian Banner, Enrole, Axiom, Etrieve, etc.) at SLCC providing support of Workforce, Institute of Public Safety, and Professional Development courses to current and prospective students during the full cycle of the registration process.
Coordinates and facilitates resolutions via phone, in-person or electronically to an array of issues related to payments, registrations, and enrollment in accordance with established SLCC, State and Federal policies and regulations. Provides excellent customer service by following up with students, staff, faculty and other clientele, ensuring concerns are handled in a timely and accurate manner, and proactively anticipating needs.
Essential Responsibilities and Duties
- Organize and compile customized student registration and payment information for self-support non-credit and credit programs.
- Assist individual students in the registration process.
- Assemble accurate information for the Professional Development Student Record Management Office by compiling and maintaining an electronic information book used by staff.
- Answer the Professional Development Office main telephone line as well as assisting staff and students in person.
- Assist in providing student service information to students and referring them to the appropriate department.
- Create registration forms and confirmation letters. Enter registrations into the Banner and Enrole systems.
- Cancel and refund course fees requested by students and program managers in Enrole and Banner registration systems.
- Pull reports through various programs to admit students into the college, assist registered students in gaining access to courses through Canvas, and access college computer programs for the enrolled students.
- Approve eligible students for refunds through Etrieve.
- Process manual adjustments to students accounts regarding course fee modifications, as well as updating instructors and extending course dates for specific programs within Banner.
- Assist in maintaining motorcycle website, including processing incoming registrations and requests.
- Scan, organize, and create forms in the Etrieve System.
- Assist in the creation, processing, and mailing of certificates of achievement for Continuing Education, Institute of Public Safety, and Workforce & Economic Development.
- Process student graduation applications for non-credit students eligible for certificates of proficiency including grade verifications, financial/general college hold verifications, inputting graduation status and degree type into Banner, creation of student diplomas, physical mailing of diploma to student, notation of processes in Banner and Enrole, and notify students who receive a denied status on their application.
- Assist with enrollment verifications, updating program of study, correcting duplicate records, and processing registration appeals.
- Maintain and update accurate student records within the Banner, Enrole, and other college systems.
- Review reports and notify instructors of missing grades over previous terms.
- Other duties as assigned.
Minimum Qualifications
High School Diploma or GED required.
Three (3) to five (5) years of direct, paid, full-time experience.
Part time experience may be substituted for full time experience on a pro-rated basis.
Three (3) to five (5) years of direct, paid, full-time experience.
Part time experience may be substituted for full time experience on a pro-rated basis.
Knowledge, Skills & Abilities
- Knowledge of Banner and Enrole Software Systems.
- Proficient in Adobe, Microsoft Office Suite, Etrieve, and electronic e-mail software.
- Knowledge of college policies and procedures.
- Ability to prioritize required workload effectively in a busy and changing environment.
- Ability to manage confidential material and work well under stress.
- Ability to follow written and oral instructions effectively.
- Knowledge of business English, math, writing, spelling, punctuation, and vocabulary.
- Excellent customer relations and telephone skills.
- Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.
- Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.
Special Instructions
- Full consideration will be given to applicants who apply on or before the priority review date indicated above.
- More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx
SLCC Highlights
Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging HSI, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging HSI, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
FLSA
Non-ExemptSLCC Information
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”).
This position may require the successful completion of a criminal background check.
SLCC is a participating employer with Utah Retirement Systems (“URS”).
This position may require the successful completion of a criminal background check.
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