Job Description

Job Description

Montgomery College has an immediate need for a full-time, Access Services Specialist I position.  The work schedule is 40 hours per week within our operating hours, Monday – Saturday. Hours for this position are, Monday-Thursday 1:30PM- 10:00PM, Fridays, 8:30AM-5:00PM. This is a bargaining, non-exempt, grade 17 position. Location is at the Rockville Campus. For non-exempt positions, you are not eligible to work a secondary job at Montgomery College.  

Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, diversity, and inclusiveness.

Under supervision and direction, the incumbent is responsible for responding to information, access and technology requests.

Contacts include from students, faculty, staff and the general public, OIT, Facilities, Public Safety, and external regional libraries.

Duties include but are not limited to: 

• Perform responsibilities in one or more of the following core functional areas: material reserves, fines & fees, interlibrary loans, inter campus loans, periodicals maintenance, stacks maintenance and displays & events.  Cross trains in these areas in order to provide necessary coverage. 
• Respond to customers’ requests for research materials, access, information library technologies.  Uses judgement to determine course of action; escalates to supervisor or other staff as needed.
• Assist patrons with library services’ needs, including locating materials, access to technologies (i.e., PCs, laptops, wireless connection, etc.).
• Maintains circulation and information services transactional data. 
• Check in/out library materials for patrons. 
• Follow-up with patrons on overdue materials.
• Participate in testing of library integrated systems.
• Perform opening/closing duties.
• Ensure patron adherence to applicable library services’ policies and procedures.
• Respond to library policy related questions. 
• Organize and manage reserve shelf. 
• Notify supervisor of needed shifts in collections.
• Maintain collections, reserves and copyright material.
• Provide access to collections in the stacks, controls access to restricted collections, and communicates with instructors regarding materials on reserve.
• Assist patrons with interpreting citations and locating materials held in the library using Internet, library computers, etc.
• Review library signage, printed and internet content related to circulation services.
• Monitor library security system.
• Process both paper and scanned articles to create online/full text course reserves items and applies barcode label on the back of material.
• Produce posters using poster software, and creates presentations regarding core functional areas and library handout packets.
• Use Photoshop software to work on projects, prepares or modifies reports on library access statistics.    
• Performs other related duties as assigned.

Required Qualifications:

• Associate’s degree.
• Minimum of one year of experience working in a library, or two years of administrative support or customer service experience. The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.
• Proficiency with Microsoft Office software applications and skills in using PC’s
• Basic knowledge of U.S. copyright law and “fair use” guidelines.
• Knowledge of current technologies.
• Ability to work effectively with a diverse population in a busy public service setting
• Strong organizational skills and attention to detail
• Strong interpersonal communication skills and a demonstrated commitment to delivering high-quality customer service.
• Ability to install, test, evaluate, and troubleshoot hardware/software and devices.
• Excellent oral and written communication skills
• Ability to work independently and in a team environment.
• Ability to assess situations, exercise judgment, and interpret guidelines to mediate situations.
• Eligible applicants must currently be authorized to work in the United States and not require an employer visa sponsorship.

Preferred Qualifications:

• Bachelor’s degree

Hiring Range $19.46 to $24.32 per hour. Initial salary placement is based on candidate experience and internal equity.

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Application Process: 

• Click Here to apply online 
• Cover letter required.
• Initial salary placement is based on internal equity and relevant candidate experience.  Please include a complete resume/application including all relevant or related experience.   

As a condition of employment, the following are required at the time of hire:

• Successful completion of a background check and degree verification (if applicable).

• For international degrees, you must provide US degree equivalency verified by a nationally recognized credential evaluation service.

• Participation in a retirement plan. If you are retired from the Maryland State System, you may not enroll in either the pension, or optional retirement plan, per state law.

Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.

Closing Date

Open Until Filled

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