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Patient Financial Service Representative

Job Description

Operating Title

Patient Financial Service Representative

Long Classification Title

Accounting Specialist

Campus Location

Durham

Department

UNH Health & Wellness

Summary of Position

Under administrative supervision from the Business Manager, this position assists with management of the Student Health Benefits Plan, provides billing and coding support, as well as other financial operations at UNH Health & Wellness.

Acceptable minimum level of education

Bachelor's

Acceptable minimum years of experience

3 years

Additional Job Information

UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID-19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.

Posting Number

PS3687FY22

Other minimum qualifications

Bachelor’s Degree in Accounting or Business Management and three years of related experience or equivalent combination of higher education and experience totaling five years.

Analytical skills, attention to detail, ability to investigate and problem solve multiple matters concurrently.

Excellent interpersonal, organizational, and customer service skills.

Effective verbal and written communication skills.

Proficiency with Excel spreadsheets and other Microsoft software.

Additional Preferred Qualifications

Coding experience with knowledge of ICD-10, CPT-4 and HCPCS.

Experience using electronic health record systems, financial reporting software, or student records systems.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting

https://jobs.usnh.edu/postings/52664

Percent Time Information (FTE)

1.00

Grade

15

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Date

03/08/2023

Open Until Filled

Yes

Posting Open to Internal Candidates Only?

No

Interested Internal Candidates Exist?

No

Job Category

Hourly Staff (Non-Exempt)

Appointment Type

Regular

Equipment/Instruments

Computer, Credit Card Machine, Electronic Cash Registers

Drivers License and Physical Requirements. Please check all items that apply.

None applicable

Duty/Responsibility

Directly responsible for the UNH Student Health Benefits Plan’s (SHBP) program operation, ensuring sound processes are in place for efficient and accurate enrollment.

Oversee the waiver/enrollment process.

Maintain confidentiality in communicating sensitive information and in handling confidential materials.

Provide students/parents/guardians accurate information on eligibility, benefits and limitations.

Make sound judgements on applicability of student insurance waivers.

Participate in on-campus events where SHBP representation is required.

Duty/Responsibility

Perform various financial reporting and complete all necessary inquiries regarding outstanding H&W balances.

Ensure invoices are provided timely to ensure prompt payment, including inter-departmental encumbrances.

Duty/Responsibility

Respond to inquiries from staff, students and parents by providing information related to Health & Wellness and USNH/UNH’s clinical, financial and administrative policies and procedures.

Responsible for the collection of payments and inquiries made in the Business Office or over the phone.

Duty/Responsibility

Independently research and accurately resolve operational issues and provide backup to the Business Manager.

Duty/Responsibility

Follow department policies and procedures and regulatory mandates related to claim submission and account follow-up.

Manage claims work files, work lists, and reports to meet department goals.

Perform research and analysis to identify internal or external barriers to claims submission and account follow-up.

Duty/Responsibility

Assist in the credentialing and re-credentialing process for all practitioners.

Ensure staff rosters and CAQH attestations are completed timely by monitoring expiration of licenses, insurance, and certifications.

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