How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

As Training Specialist Senior/Intermediate/Instructional Designer on our Learning and Performance Improvement (LPI) team within Revenue Cycle, you will partner with customers, technical team members, subject matter experts and learners across Michigan Medicine. You will leverage learner centered design practices to create learning experiences that enable users to effectively use various technical applications and services in their daily work.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Collaborate with team members, technical teams, subject matter experts and other partners to analyze training needs and design and develop dynamic and impactful learning through multiple delivery modes including Instructor led training, virtual instructor led training, online learning, and related materials. This could also include curation of vendor content, design and development of technical training environments and technical scenarios.

Lead training projects including creating curriculum plans, charters, project schedules and overseeing completion of work.

Consult with Revenue Cycle Related partners on the creation and implementation of learning solutions for projects not directly owned within the Learning and Performance Improvement team.

Evaluate outcomes of training and improve/update content based on changing requirements, system updates, and employee feedback.

Train staff, trainers, instructional designers and/or eLearning designers/developers, including coaching and mentoring on training and design skills.

Participate in implementation and transition to new applications, technologies, workflows, and upgrades including training and 1:1s or small group support.

Facilitate engaging standard and customized classroom training sessions virtually for up to 8 hours that drives efficient systems use and improves the integration of technology into the work of our end customers. This includes performing tasks required to support training programs, such as managing attendance in the Learning Management System, pre and post class messaging, and providing post-training support as needed.

Have and maintain an advanced, working knowledge of assigned applications, services and technologies, and team-based productivity tools and obtain/maintain any required technical certifications. Examples of applications include Epic, Microsoft 365, and ServiceNow.

Respond to customer service requests including advanced technology troubleshooting and quality assurance.

Required Qualifications*

Requirements for Senior Level:

Bachelor’s degree or equivalent combination of education and experience

5-8 years of professional and training experience

Requirements for Intermediate Level:

Bachelor’s degree or equivalent combination of education and experience

2-5 years of professional and training experience

Desired Qualifications*

A Bachelor’s degree in a relevant field such as Training, Information Technology or Human Performance Improvement.

Minimum 8 years of professional experience in a learning related role.

Solid understanding and the ability to apply instructional design theories, methodologies, and best practices, including interactive online teaching methods.

Significant relevant experience in design and development of training (preferably adult learners focused on IT or software training)

A strong team player with the ability to engage with all levels of the organization.

Adaptable to technology and technology changes.

Experience in leading training projects.

Highly organized and able to manage multiple tasks and projects simultaneously.

Excellent verbal and written communication skills, including comfort with delivering presentations and training.

Experience with digital learning tools such as Articulate and Captivate and Learning Management Systems.

Experience with human/learner centered design methodologies.

Experience in a healthcare related field.

Prior Epic experience.

Work Locations

Work location for this position is remote online. This position may require some in person training which will require the ability to be on-site if needed for classroom session(s).

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.