Coordinator, Operations and Impact
Job Description
Massachusetts Institute of Technology (MIT)
Coordinator, Operations and Impact
Solve is an initiative of the Massachusetts Institute of Technology (MIT) with a mission to solve world challenges. Solve is a marketplace for social impact innovation. Through open innovation Challenges, Solve finds incredible tech-based social entrepreneurs all around the world. Solve then brings together MIT’s innovation ecosystem and a community of Members to fund and support these entrepreneurs to help them drive lasting transformational impact.
Joining the Solve team offers a unique chance to join an entrepreneurial team to drive innovation to solve world challenges and support social entrepreneurs and social impact leaders in advancing their work.
The Operations and Impact Coordinator supports Solve’s Operations and Impact Team in furthering Solve’s mission. The coordinator collects and analyzes data related to Solve’s financial sustainability, impact, operations, and programs, and works closely with the other members of the team to develop and share insights that improve organizational performance. The coordinator is also responsible for developing and implementing critical processes addressing a wide range of organizational priorities; these include community building, innovator selection, event registration, revenue generation, and legal compliance, and, underlying these, the maintenance and improvement of Solve’s Salesforce database. The ideal candidate will be comfortable manipulating and interpreting data, possess excellent attention to detail, be proactive about learning new skills and tools, and embrace Solve’s guiding principles.
Principal Duties and Responsibilities:
? Actualize Solve’s strategic priorities by building and maintaining appropriate data structures, efficient processes, and clean data:
? Serve as the go-to for Salesforce and data issues, including by acting as Solve’s Salesforce administrator and leading Solve’s Tech Team
? Continuously monitor Salesforce data quality, proactively conduct/coordinate data cleanups, and recommend and implement technical changes in Salesforce data structures to support operational needs
? Support Solve’s selection and innovator support program by providing data insights on challenge marketing, building and managing applications for Solve’s annual challenges, and providing administrative support on innovator selection
? Support the management of invitations and registration for annual flagship events, build dashboards to track event data, and support the marketing and event teams with the data needed for outreach
? Work closely with other teams at Solve to support and streamline their processes as needed, such as for Challenge promotion, fundraising, and website updates
? Work closely with Solve’s Finance Team and MIT’s finance office to design, implement, and annually improve Solve’s process for disbursing innovator prizes
? Collect and analyze data to produce key reporting outputs that inform the organization’s decision-making, including:
? Quarterly revenue analysis
? Memos to MIT and Solve leadership
? Other internal and external Monitoring and Evaluation reporting, produced in collaboration with the Results Measurement Officer
? Train and support staff to maintain clean Salesforce data and adopt key processes:
? Write, maintain, and socialize documentation of best practices, including Solve’s Data Wiki, data cleanliness protocols, and instructions about key processes
? Monitor staff engagement with systems/processes and course-correct or provide additional support when needed
? Provide staff support in the form of trainings, one-one-one support, and technical tools to enable all staff members to effectively use Salesforce, maintain clean data, adhere to Solve’s operational processes, and achieve their team’s key objectives
? Work closely with the Director of Operations & Impact to design, implement, and continuously improve Solve-wide processes to ensure compliance with MIT, legal, and ethical standards, and liaise with other MIT departments as needed
Requirements:
- Bachelor’s degree in a related field with a focus on data manipulation and data analysis (e.g., data science, statistics, economics, computer science, mathematics, business administration, social sciences courses with significant quantitative elements, etc.)
- At least one year of relevant experience
- Ability to work in a fast-paced, cross-functional, highly collaborative environment
- Highly organized and detail-oriented
- Data- and process-oriented
- Strong communicator of technical information
- Ability to rapidly and proactively master new skills and technical tools
- Proficient with Microsoft Excel/Google Sheets and Salesforce or another customer relationship management tool; proficiency with Hubspot a plus
Interested candidates may apply online at https://hr.mit.edu/careers. Please reference job number 22374.
MIT is an equal-opportunity employer. We value diversity and strongly encourage applications from individuals from all identities and backgrounds. All qualified applicants will receive equitable consideration for employment based on their experience and qualifications, and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin. MIT’s full policy on Nondiscrimination can be found here.
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