This job has Expired
Service Desk Analyst, Level 2
Job Description
Position Number:
111364Title:
IT CoordinatorFunctional Title:
Service Desk Analyst, Level 2Category Status:
33-Exempt RegularApplicant Search Category:
StaffUniversity Authorized FTE:
1.000Unit:
DIT-ATI-Community Support & OutreachCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Position Summary/Purpose of Position:
Service Desk IT Coordinators provide direct level 2 end-user assistance to the customers of the Division of IT Service Desk. The Service Desk provides IT support to the faculty, staff, and students of the University, including assistance with the Windows, Apple, and Linux operating systems, standard productivity applications, the Internet, networking, and a wide range of University academic and administrative applications. Support is provided over the telephone, on a walk-in basis, by remote control and live chat and via email. Service Desk Level 2 Analysts are responsible for all aspects of the customer relationship and strive for excellence in the customer experience. IT Coordinators coach student employees, keep abreast of the latest support and technology trends, research and resolve difficult technology support requests, produce user documentation and review, refine and improve support processes and procedures.
Minimum Qualifications:
Minimum Qualifications:
Education:
Education:
Bachelor’s degree from an accredited college or university.
Experience:
Experience:
- 0-1 years experience performing IT technical support work.
- Experience can be substituted for education on a year for year basis, i.e., and additional 4 years experience is equivalent to a Bachelor’s Degree.
Knowledge, Skills, and Abilities:
- Knowledge of at least two major computing platforms supported (Windows, Apple, Linux, iOS, Android).
- Strong writing and verbal communication skills.
- Strong customer service skills.
- Effective problem-solving skills.
- Ability to work concurrently on multiple projects, adjust to occasional changes in priorities, and respond quickly and effectively in emergency situations.
- Ability to instruct, direct, assist, guide, and share information with both technical and non-technical personnel alike.
- Excellent time management skills.
Preferences:
Preferences:
? CompTIA A+
? CompTIA A+
? ITIL certification
? Help Desk Institute Customer Service Representative (HDI-CSR)
Additional Certifications:
Microsoft Certified Solutions Expert (MCSE), Apple Certified Mac Technician (ACMT), or Cisco Certified Network Associate (CCNA) certification is a plus.
Additional Information:
Benefits Included:
- Medical, dental, and vision coverage designed to help you and your family live a healthy lifestyle.
- Flexible work opportunities
- UMCP Tuition Remission for employees, and their dependents to grow and achieve greatness.
- Generous paid time off package to address work/life balance and maintain well-being.
- Retirement Benefits created to aid employees in reaching future retirement goals.
- And many more…
Salary range high $40,000s-low $60,000s
**This position does not provide sponsorship for Visas.
Job Risks
Not Applicable to This PositionPhysical Demands
This position requires the ability to lift computer equipment, and occasionally travel across campus to different locations.
Posting Date:
03/01/2023Open Until Filled
YesBest Consideration Date
03/22/2023Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
*Please mention you saw this ad on AcademicJobs.*
