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Patient Account Representative
Job Description
Posting Number
PG193088SPInternal Recruitment
NoWorking Title
Patient Account RepresentativeAnticipated Hiring Range
$39,000 - $42,000Work Schedule
Monday - Friday, 8am - 5pm; flexibility as needed for department needs.Job Location
Raleigh NCDepartment
Campus Health ServicesAbout the Department
The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.
DASA Reimagined 2022-2028 – a strategic plan to guide our future
Mission – At our core, we promote the success of the whole student. We anticipate and respond to the needs of all NC State students and intentionally co-create an equitable and inclusive campus environment and academic experience that supports students, faculty, and staff in achieving their full potential.
Vision – to unlock opportunity through equitable access to supportive, enriching, and transforming higher education experiences for students, staff, and faculty.
Values – CURIOSITY ~ EMPATHY ~ COLLABORATION ~ EQUITY and ACCESSIBILITY ~ INTEGRITY ~ TRUST
NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. The Division of Academic and Student Affairs is the place to work for faculty and staff who are passionate about promoting the success of the whole student.
The major function of Campus Health (CH) is that of providing outpatient care to the 34,000+ NC State students. Some level of medical care is available 24 hours a day, 7 days a week during the academic year beginning in August and ending in May. Hours of service vary during the summer and during holidays and student breaks.
All of our staff members have standards that guide the work we do everyday:
Campus Health Values are Respect, Integrity, Customer Service, Teamwork, and Excellence. We expect our staff to consistently demonstrate these values.
All of our staff members have standards that guide the work we do everyday:
Campus Health Values are Respect, Integrity, Customer Service, Teamwork, and Excellence. We expect our staff to consistently demonstrate these values.
Essential Job Duties
The Patient Account Representative is responsible for the billing and collections of patient’s accounts at Campus Health (CH). Duties include reviewing charges, processing medical insurance claims and researching unpaid/pending claims. This position will accurately post patient and insurance payments and enter over the counter medicine charges in the Electronic Medical Records (EMR) system at check-out.
The Patient Account Representative will provide excellent customer service answering questions relating to all Campus Health departments both verbally and in writing conveying the information in a courteous professional manner according to CH policies & procedures.
This position will provide additional administrative support for CH insurance credentialing for 20+ providers with four insurance companies. Duties includes maintaining insurance credentialing profile though “CAQH” (universal provider credentialing database) and serve as the liaison between providers and insurance companies.
The Patient Account Representative will provide excellent customer service answering questions relating to all Campus Health departments both verbally and in writing conveying the information in a courteous professional manner according to CH policies & procedures.
This position will provide additional administrative support for CH insurance credentialing for 20+ providers with four insurance companies. Duties includes maintaining insurance credentialing profile though “CAQH” (universal provider credentialing database) and serve as the liaison between providers and insurance companies.
Other Responsibilities
Other duties as assigned.
Minimum Experience/Education
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Other Required Qualifications
- Medical Billing experience.
- Strong communication and customer service skills.
- Knowledge of medical insurance and terminology.
- Experience performing financial transactions in a medical setting.
Preferred Qualifications
- High School Diploma
Required License or Certification
N/A
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
03/01/2023Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
03/08/2023Notice to Applicants
Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume.”
Special Instructions
Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.
Position Number
00041360Position Type
SHRAPosition Classification Band Title
Administrative Support SpecialistPosition Classification Band Level
JourneyPosition Classification Salary Range
$31,200 - $53,083Salary Grade Equivalency
GN06Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal EmergenciesTime Limited Position
NoIs this position partially or fully funded on ARRA stimulus monies?
NoDepartment Id
244030 - Campus Health ServicesAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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