This job has Expired


Patient Services Intermediate - Sign-On Bonus!

University of Michigan

Job Description


The Northville Health Center is an Ambulatory Care facility comprised of clinical and diagnostic services, dedicated to providing high quality health care services for adults and children. The 2-story facility is located at the corner of 7 Mile and Haggerty in Northville Township. We are seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings
  • Sign On Bonus (for external applicants only) 


  • Oncology Scheduling: Onsite Oncology scheduler for patient with onsite needs and supporting the NHC ONC providers. 
  • Obtain insurance approvals for various Northville clinics
  • Review patient benefit level in order to determine cost share out of pocket expense for upcoming procedures and services
  • Communicate with patients their cost share expectations and collect pre-payment for services.
  • Verify and update patient demographic and insurance information as needed
  • Provide Insurance Verification for coverage changes.
  • Contact appropriate third party representatives for information and assistance with determining benefit level when online resources are not available
  • Resolve problems with payers prior to service
  • Manage daily work queues
  • Work closely with Clinical and Clerical teams to provide an ideal patient experience
  • Initiate telephone triage inbasket notes; document according to specified clinic standards
  • May assist with general check-in and check-out duties, as needed 

Required Qualifications*

  • High School diploma or GED.
  • 3 – 4 years of experience.
  • Knowledge of basic medical terminology.
  • Prior experience performing complex scheduling, patient insurance, hospital billing, collection and managed care concepts and referrals. 
  • Familiarity with obtaining medical records or professional medical billing.
  • Exceptional interpersonal skills and ability to work well within a team setting.
  • Communicates effectively.
  • Demonstrate problem solving skills, proficient computer and keyboarding skills, and excellent attendance.  
  • Demonstrate active listening, written, verbal and information technology skills. 
  • Financial counseling experience for healthcare patients.

Desired Qualifications*

  • Experience working within a large, complex heath care setting.
  • Familiarity with UMHS electronic medical records systems.
  • Knowledge of University policies and procedures. 

Work Schedule

Evening hours and rotating Saturdays may be required.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

*Please mention you saw this ad on AcademicJobs.*

Apply Now

Be Seen By Recruiters at the
Best Institutions

Create Your FREE Profile Now!