The purpose of this class is to provide high level technical support for ongoing projects within the Information Technology department and second level support to the Help Desk.

Associate's Degree and five (5) years technology support experience or Bachelor's Degree and three (3) years technology support experience.  One (1) year of the required experience must include experience configuring and installing software on MAC, PC or Android devices.  Two technical certifications within the IT field required, a third technical certification must be obtained within six (6) months of hire.  Knowledge of Microsoft Endpoint Configuration Manager (MECM) preferred.

1.       Collect software, classroom, lab, audio visual, and system technology configuration requirements from college departments, faculty and staff
2.      Design software, classroom, lab, audio visual, and system technology configurations that meet constituent requirements and specifications
3.      Test, troubleshoot and de-conflict software classroom, lab, audio visual, and system technology configurations and images
4.      Schedule, package, deploy, and install software, classroom, lab, audio visual, and system technology configurations and system images using enterprise class technology configuration tools such as Microsoft System Center Configuration Manager, Absolute Mobile Device Manger, Crestron panel manager, and other system configuration tools used by the college
5.      Administer enterprise class technology configuration management tools, media encoding tools, video conference bridge, and solutions
6.      Train and mentor Tier I technology support analysts
7.      Document system configurations, develop help guides and serve as subject matter expert for systems and their configurations
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

1.       Provide Tier II technical support for escalated technical problems and challenges
2.      Provide basic network administration (AD, Windows Server, MacOS Server, etc.)  and support using network support utilities
3.      Administer group policies, access control lists, and directory services for (AD, Windows Server, MacOS Server, etc.)  
4.      Administer software and solution licenses and inventory
5.      Monitor and maintain technology solution security systems and packages to provide up-to-date system protection
6.      Create and maintain desktop and application virtualization images
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.