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Information Center Assistant
Job Description
Job Title
Information Center AssistantPosting Number
P003334Position Type
Part-TimePosition Status
Part TimeGrant Funded
NoGrant Funding Source
N/ACategory
ClericalClass Code
35Pay Rate
$15.75Department
DT Information CenterJob Summary
The Information Center Assistant plays a key role in helping new to college prospects and current students by providing excellent customer care in enrollment and technical support within a contact center environment.
Primary Duties and Responsibilities
Provides phone, email and chat support within a contact center environment
Ensures excellent customer care delivery through attitude, attention, passion and the ability to connect with prospects and students
Accurately creates, escalates and closes customer cases
Effectively collaborates and communicates with co-workers by submitting updates and event announcements.
Accurately creates and edits knowledge base articles
Detail oriented with the ability to multi-task and follow procedures
Ability to think independently and make decisions
Attends the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions
Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
Supports the mission, values and 3 goals and 8 principles of the College
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Ensures excellent customer care delivery through attitude, attention, passion and the ability to connect with prospects and students
Accurately creates, escalates and closes customer cases
Effectively collaborates and communicates with co-workers by submitting updates and event announcements.
Accurately creates and edits knowledge base articles
Detail oriented with the ability to multi-task and follow procedures
Ability to think independently and make decisions
Attends the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions
Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
Supports the mission, values and 3 goals and 8 principles of the College
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Minimum Qualifications
High School diploma or General Equivalency Diploma (GED)
One year of experience working in a contact center environment or equivalent customer service experience
One year of experience working in a contact center environment or equivalent customer service experience
Preferred Qualifications
Associates degree or 60 college hours
Student or work experience at TCC or another institution of higher learning
Bilingual: Spanish or Vietnamese
Student or work experience at TCC or another institution of higher learning
Bilingual: Spanish or Vietnamese
Knowledge, Skills and Abilities
Proficient with Windows and Mac OS operating systems with superb navigation skills utilizing various browser applications
Professional telephone etiquette with excellent oral and written communication skills
Professional telephone etiquette with excellent oral and written communication skills
Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Special Instructions Summary
This is a part-time position, with a maximum of 19.5 hrs. per week. Flexibility is required as part-time work schedules may vary based on individual campus/departmental needs including evenings and weekends.
Posted
10/25/2022Contact
Thanh Pham*
thanh.pham@tccd.edu*Please mention you saw this ad on AcademicJobs.*