Under the general supervision of the Director of Student Development, the Success Coach is responsible for helping Ambassadors (mentors) develop skills, behaviors and habits that contribute to their success as peer-mentors to their cohorts of Scholars (mentees). The Success Coach assists the Ambassadors in managing their caseload of students by providing appropriate outreach, intervention, and referrals for Scholars when needed. The Success Coach is responsible for tracking the academic success of all Ambassadors and Scholars and performing constant, active outreach to unresponsive students in the form of phone calls, emails, tabling, text messaging, and letters home.

• Promotes persistence and completion of SAMP by maintaining a caseload of participants.
• Maintains appropriate records and data of student caseload using innovative platforms such as EAB Navigate, MentorCollective, Google Suite, Microsoft Excel
• Monitors progress of students in caseload with check-ins, scheduled meetings or proactive outreach and communication, responding to students’ questions, concerns and needs
• Conducts holistic coaching through individual sessions that help students assess their academic performance and overcome barriers to success.
• Assist the SAMP leadership staff in the development and implementation of program. Plans events, trainings, and workshops in accordance with the program's core values.
• Performs outreach to campus partners to present information and materials for student recruitment: oversee student applications and department interest form, conduct interviews.
• Fosters community and belonging by leading the peer mentorship component of SAMP and monitor weekly mentor reports.
• Assists students in developing self-efficacy by identifying and overcoming obstacles that may be impeding success in their peer-mentoring role.
• Collaborates with campus partners as necessary.
• Performs special projects and related responsibilities as initiated and requested.
• Monitors Ambassador internship experiences; coordinate internship placement, review learning plans, conduct assessments throughout the term.
• Provides constant, active outreach to unresponsive students in the form of phone calls, emails, tabling, text messaging, and USPS mail.

REQUIRED:

• Bachelor's degree or higher in Counseling, Human Development, Psychology, Education, Social Work or related discipline;
• Minimum of 3 years of experience in professional coaching, academic advising, counseling, or related field, preferably serving underrepresented student populations;
• Demonstrated ability to enhance and effectively deliver programs to diverse audiences on campus through your value and understanding of knowledge-of-self, language, culture, and community;
• Demonstrated experience, personal or professional, in navigating systems of higher education from a bi-cultural understanding in any of the following communities: Hispanic/Latinx community, Disability community, BIPOC community, LGBTQIA2+ community, First-generation college student community, communities in poverty;
• Problem-solving and professional communication skills;
• Demonstrated experience in student development strategies and high-impact practices;
• Understanding of and commitment to the mission of a twenty-first century comprehensive community college;
• Ability to practice unconditional positive regard/decorum while providing critical feedback in a constructive manner that allows for student learning;
• Organized and able to manage event planning and student caseload simultaneously;
• Demonstrated leadership in the creation and development of new and successful projects and programs;
• Ability to work effectively with a diverse faculty, staff and student body; and generative thinking skills;
• Well-established and easily upheld professional boundaries with students of all ages.

• Knowledge of coaching, teaching, counseling, or mentoring techniques;
• Knowledge of processes and resources for organizing and leading group and collaborative activities;
• Knowledge of traditional and online engagement techniques;
• Knowledge of trends, issues, and accepted practices relevant to the position.
• Skills: Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills;
• Abilities: Ability to balance multiple demands and effectively organize and manage time and tasks; Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community;
• Understanding that appropriate, professional boundaries with students serve as the building blocks in the foundation of the Success Coach and student relationship.
• Fluent in Spanish.

Are you excited and interested in this role but don't meet every requirement? We encourage you to apply anyway. A LinkedIn Gender Insights study shows that women and people of color are less likely to apply to jobs unless they meet every qualification.

Holyoke Community College is dedicated to Equity, Diversity, Inclusivity, and Belonging, so we genuinely encourage you to apply even if your experience doesn't align perfectly with every qualification in the job description.

Full-time, MCCC Unit Professional position
MCCC Title: Special Programs Coordinator

**Please Note: Candidates for employment should be aware that all Holyoke Community College students, faculty, and staff must be fully vaccinated by the start of your employment. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

• All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.